Mackie Myers
Director of Customer Success
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Mackie Myers is Partnering with a Fast-Growing Technology Business
Mackie Myers are partnering with a fast-growing technology business helping leading brands drive customer acquisition, engagement, and retention through innovative digital solutions is looking for a commercially driven Customer Success Director.
This is a senior leadership role responsible for scaling the Customer Success function, building best-in-class processes, and driving retention, renewals, and customer growth.
The Role
- Own and lead the Customer Success function across onboarding, adoption, engagement, retention, and renewals
- Develop and execute a Customer Success strategy aligned with commercial growth objectives
- Drive customer retention, expansion revenue, and account growth through strategic partnerships
- Build scalable customer success processes, playbooks, reporting frameworks, and operational models
- Lead relationships with enterprise customers, including executive stakeholder engagement and QBR programmes
- Recruit, mentor, and develop a high-performing Customer Success team while fostering a customer-centric culture
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The Ideal Candidate Will Have
- Substantial experience in Customer Success, SaaS account management, or customer leadership roles within technology businesses
- Proven experience scaling Customer Success teams and improving retention, renewals, and expansion performance
- Strong commercial mindset with experience managing enterprise accounts and driving customer growth
- Experience working with CRM and Customer Success platforms, with strong analytical and stakeholder management skills
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