IHG Hotels & Resorts
Director of Diplomatic Sales
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Sales Director for the Diplomatic Segment
Welcome to InterContinental London Park Lane
Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
Role Overview
Our Director of Diplomatic Sales will be responsible for driving revenue growth within diplomatic, governmental, and supranational organisation segments. This role requires an experienced relationship-builder capable of navigating complex protocol, cultivating high-trust partnerships, and positioning the hotel as the preferred residence for official visits, delegations, and international missions.
This role requires a high-profile, externally facing role requiring gravitas, cultural fluency, and impeccable professional judgement.
Key Responsibilities
- Drive revenue growth within diplomatic, governmental, and supranational organisation segments.
- Maintain and grow current and new accounts and increase revenue for group, catering, and individual stays along with all other revenue.
- Ensure alignment with the business needs of the hotel and according to the goals and targets set.
- Conduct client meetings to drive new business opportunities and maintain existing client relationships.
- Attend and represent the hotel at relevant trade shows.
- Contribute to the delivery of the annual sales and marketing plan relevant to the diplomatic market ensuring ROI is tracked in accordance with the completed activity.
- Create pride in the team to deliver a consistent guest experience.
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What We Need From You
- University or Hotel School diploma or degree.
- A track record of sales achievement with at least 7 years’ experience in the service and hospitality industry.
- Fully networked in the Diplomatic segment.
- Multilingual capability is highly desirable.
- Strong strategic planning skills, ability to look ahead and put strategies in place to support the plans.
- A well-developed commercial acumen and ability to take calculated risks.
- Excellent presentation and communication skills.
- Ability to work well under pressure, with minimal supervision and maintain high standards and attention to detail.
- Microsoft package skills, Delphi knowledge, and Opera (desirable).
- Relevant cross-functional experience and/or in-depth knowledge of relevant functional topics.
- Experience in growing customer relationships effectively and working well with GSO networks.
What We Offer
- Competitive Salary plus annual sales bonus and great IHG perks!
- 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated).
- Access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Company sick pay and life insurance for every employee.
- Professional career development with our IHG Leadership programs.
- Amazing discounts for our hotels and restaurants around the world.
- Discounts from over 15,000 stores – all the way from retail to cinema.
- Opportunities for personal and professional growth.
- A place where everyone can belong and feel part of something bigger.
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Our Culture
At InterContinental London Park Lane, our ambition is to define our unique culture.
- An invitation to tap into your unique personality to deliver and achieve incredible things.
- An expectation to play your part in empowering and inspiring others.
- An opportunity to learn, grow and push what’s possible.
- The promise of a personal and professional journey.
- A place where everyone can belong and feel part of something bigger.
Application
Please click ‘apply’ now!
You must meet the legal requirements to work in the UK.
IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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