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WTW

Director of Engineering

Reigate
Posted about 1 month ago
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Director of Engineering

The Director of Engineering (also known in the industry as Chief Engineer or VP of Engineering) is the senior technical leader responsible for driving engineering strategy, execution, and culture across the ICT organisation. This role ensures that engineering teams deliver high-productivity, high-quality, scalable technically excellent solutions aligned with business goals, while fostering innovation, operational excellence, and talent development.

To clarify the differentiation between the Head of Architecture and Director of Engineering roles:

The Head of Architecture is responsible for the architecture of what we build - defining the architectural foundations of our solutions, making strategic technology choices, and setting the long-term direction (typically with a 3+ year horizon). This role maintains a broad, enterprise-wide perspective to ensure coherence and scalability across platforms.

The Director of Engineering is focused on the approach we take to building - driving engineering excellence through methodologies, practices, tooling, and team capabilities. With a more immediate time horizon (1–2 years), this role concentrates on execution, delivery quality, and continuous improvement within our development teams.

For both roles, the key stakeholders shall include Stack Engineering Leaders, Engineering Leaders, and Engineering Managers, although involvement with and support of others within the engineering teams as required is expected.

The Role

Leadership

  • Responsible for the definition of and be the subject matter expert in our software development lifecycle/engineering vision and solution, realized in alignment with the Head of Technical Strategy & Enablement, the Head of Architecture and Stack Engineering Leaders
  • Support the Head of Technology Delivery & Strategy with executive leadership to shape technology budget recommendations, prioritization, and long-term planning
  • Support Stack Engineering Leaders by translating strategic goals into scalable engineering solutions and associated delivery plans

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Technical Excellence

  • Champion modern engineering practices (e.g., CI/CD, IaC, microservices, cloud-native architecture, DevOps, test automation, AI)
  • Oversee detailed and complex system architecture, technical standards, and platform evolution choices associated with lifecycle tooling and work with the Head of Architecture & Stack Engineering Leaders in support of enterprise architecture
  • Assure technical quality, security, and performance across all products and services
  • Be the go-to person for our most complex technical challenges
  • Stay ahead of emerging technologies and assess their relevance as it relates to the role

Team Leadership & Culture

  • Working with Stack Engineering Leads provide the best-practices measures & expectations/guidance for high-performing engineering teams, including supporting hiring, mentoring, and career development
  • Foster a culture of ownership, collaboration, and continuous improvement
  • Promote diversity, equity, and inclusion within engineering and across the organization

Operational Oversight

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  • Responsible for engineering KPIs used such as velocity, quality, uptime, and cost efficiency as part of a broader, ICT Measurement Framework and in conjunction with the Stack Engineering Leaders & Engineering Leadership/Management
  • Drive efficiency, productivity, process optimization, tooling improvements, and delivery predictability, in conjunction with the Stack Engineering Leaders & Engineering Leadership/Management

Cross-Functional Collaboration

  • Work closely with Product, Design, Architecture, Security, and Infrastructure teams to align on priorities and execution
  • Work closely with Key Stakeholders including Stack Engineering Leaders, Head of Architecture and Service Operations
  • Represent engineering in key external and wider WTW forums, meetings, and strategic planning sessions
  • Act as a key stakeholder in vendor selection, partnerships, and technology evaluations

Success Metrics

  • Improvement in delivery productivity and quality evidenced through the introduction of project methodology changes and robust engineering metrics such as project velocity, cycle time (idea to deployment), deployment frequency
  • Reduction in technical debt, improved system reliability
  • Creativity & adoption of new technologies and techniques evidenced through PoC’s, new tech. initiatives, or changes that deliver a measurable impact
  • Encouragement of cross-stack collaboration & alignment, improved engagement, and technical maturity
  • Increase in technical skills & knowledge through the support provided as a subject matter expert
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Skills

Engineering Strategy
CI/CD
Infrastructure as Code
Microservices
Cloud-native Architecture
DevOps
Test Automation
AI
SDLC
Agile
Stakeholder Management
Executive Communication
Change Management
Technical Solution Design
Strategic Planning
Team Leadership

Location

Watson House, London Rd, Reigate RH2 9PQ, UK

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