Bauer Media Group
Director of Enterprise Technology Services
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Job Purpose
Bauer is on a journey to evolve its approach to Enterprise Technology across the Group. Reliable, secure, and modern technology foundations are what make that possible — the network everyone connects through, the infrastructure that keeps critical systems running, the tools that let colleagues raise and resolve issues quickly, and the day-to-day digital workplace experience every employee relies on.
The Director of Enterprise Technology Services owns the strategy and execution of these foundational services globally whilst collaborating with local teams: Corporate Network, Service Management (ITSM tools & process) and Service Desk, On-Premises Infrastructure, and Digital Workplace (M365 and Intune/laptop provision). This is a hands-on leadership role — the individual will set the direction for each service area and be equally accountable for how well it runs day to day, building a consistent, resilient, and well-governed operating model across all Bauer markets.
Key Responsibilities
Corporate Network
- Own the strategy, architecture, and roadmap for Bauer's corporate network, ensuring secure, resilient, and performant connectivity across all offices, studios, and markets.
- Set standards for network design, segmentation, and security in partnership with Information Security, and drive consistency across a historically distributed estate.
- Oversee the strategy for network resilience and disaster recovery planning, minimizing business disruption from outages or incidents.
Service Management & Service Desk
- Own the global ITSM strategy — tooling, process, and governance — covering incident, problem, change, request, and knowledge management.
- Lead the standards for a globally aligned Service Desk function, ensuring consistent, high-quality first- and second-line support for all colleagues, wherever they are based. Working with local teams to deliver these services to users.
- Embed a strong major incident and problem management discipline, ensuring timely resolution and clear, confident communication during disruption.
On-Premises Infrastructure
- Own the strategy for Bauer's distributed on-premises infrastructure — servers, storage, data centres, and core platforms — balancing reliability, cost, and technical currency.
- Drive the evolution of the infrastructure to be much more cloud-based, as appropriate.
- Lead infrastructure lifecycle management, patching, capacity planning, and backup/disaster recovery, ensuring critical systems are resilient and compliant.
- Identify and lead opportunities to modernize, consolidate, or migrate on-premises estate where it delivers better performance, cost, or risk outcomes for the Group through collaboration with Lines of Business and local teams.
- Ensure infrastructure operations meet security, audit, and regulatory requirements across all markets.
Digital Workplace
- Own the strategy and roadmap for Bauer's digital workplace, including Microsoft 365 and device management via Intune.
- Lead global strategy for laptop and device provisioning, ensuring colleagues have the right, secure, well-configured technology from day one whilst considering local needs.
- Drive continuous improvement of the employee technology experience — collaboration tools, endpoint security, and self-service capability.
- Partner with Information Security to ensure device and workplace policies keep pace with evolving risk and compliance requirements.
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Global Leadership & Operating Model
- Build and lead a high-performing, globally distributed Technology Services team, setting clear accountabilities and ways of working. Working with teams across markets to ensure high service quality for all colleagues.
- Have oversight of the operational budget for these service areas, managing vendor contracts, and driving cost efficiency without compromising service quality.
- Establish consistent governance, reporting, and KPIs across all four service areas, giving the Technology Leadership Team clear visibility of performance and risk.
- Act as a trusted partner to the SVP Technology and wider Enterprise Technology Leadership Team, representing Technology Services in strategic planning and portfolio decisions.
- Champion a culture of service excellence, continuous improvement, and proactive risk management across the function.
What You'll Love About This Role
- Think Big: Own the strategy and roadmap for the services that keep every colleague at Bauer connected, supported, and productive, globally.
- Own It: Take end-to-end accountability for network, infrastructure, service management, and digital workplace — strategy through to daily operation.
- Keep it Simple: Turn a complex, distributed technology estate into simple, reliable, and well-governed services that just work.
- Better Together: Work closely with the SVP Technology, Technology Leadership Team, and colleagues across every market to deliver a consistently great technology experience.
What Success Looks Like
In your first few months, you'll have:
- Established a clear, global view of the current state, risks, and priorities across Network, Service Management, Infrastructure, and Digital Workplace.
- Put in place consistent SLAs, KPIs, and governance so service performance is visible and actively managed.
- Established relationships with market/local teams and leaders. Built strong relationships with your teams, key vendors, and stakeholders across markets and functions.
- Identified and begun addressing the highest-priority risks or gaps in resilience, security, or colleague experience.
What You'll Need
Experience & Skills
- Senior technology operations leadership: Significant experience leading technology operations or infrastructure services at scale, ideally across a global or multi-market organisation.
- Technical breadth: Strong working knowledge of corporate networking, on-premises infrastructure, ITSM frameworks, and modern digital workplace technologies (Microsoft 365, Intune).
- Service management expertise: Proven track record of running high-performing service desk and support functions, with a strong focus on SLAs, colleague experience, and continuous improvement.
- Vendor and financial management: Experience managing vendor relationships, contracts, and budgets, with a track record of driving cost efficiency and service quality together.
- Incident leadership: Confident leading major incidents and driving resolution and clear communication under pressure.
- Leadership and collaboration: Experience building and leading distributed, multi-market technology teams, with the ability to embed consistent standards while respecting local needs.
- Security and compliance awareness: Sound understanding of security and compliance requirements across network, infrastructure, and endpoint domains.
- Sector experience: Experience navigating a large matrix organisation; media industry experience is a plus.
- Ability to travel: The Group operates across fourteen different countries with Enterprise Technology serving all of them, regular travel is a requirement of the role.
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Further Details
- Employment Type: Permanent, full-time
- Role Location Type: Hybrid, with travel to multiple Bauer markets
- Place of Residence: United Kingdom, Germany, or Poland
This role requires participation in both in-hours and out-of-hours incident management rotas as needed, providing leadership and clear direction during major incidents and escalations across the Group.
About Bauer Media Group
We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media-related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland, and France – both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway, and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people’s everyday lives.
What’s in it for you
- You’ll have 28 days holiday, bank holidays & 2 volunteer days to use.
- Your development matters, so access to our internal training provider – Bauer Academy, is a huge win.
- We have enhanced Maternity/Adoption, Paternity, and Shared Parental Leave Pay.
- You’ll have the opportunity for flexible working.
- And much more! Find the full details of our benefits here.
We are an international employer and equal opportunities are important to us. That's why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or a long-term health condition, and need us to make any reasonable adjustments or do anything differently during any stage of the recruitment process, please let us know by emailing careershub@bauermedia.co.uk.
We are actively recruiting for this position, so the job advert may close earlier than expected.
If you have any feedback regarding our UK recruitment process, please email careershub@bauermedia.co.uk we would love to hear from you.
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