AccorHotel
Director of European Leisure Sales
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Director of European Leisure Sales
Responsibilities at Raffles London
Raffles London at The OWO on London’s Whitehall merges the prestige of Raffles with historic luxury, offering 120 refined rooms, suites, and residential stays within a Grade II* listed Edwardian landmark. With nine restaurants, a Guerlain spa, a grand ballroom, and world-class amenities, guests experience elegance at every turn.
"At Raffles, you arrive as a guest, leave as a friend, and return as family."
European Leisure Market Sales & Events Manager
Role Overview You will lead and manage the European and Leisure markets, driving sales for rooms, events, and banqueting while ensuring seamless guest engagement. Responsibilities include:
- Fostering relations, growing brand recognition, and achieving time-sensitive financial targets
- Building reputation as one of London’s top-tier luxury hotels for leisure, families, extended stays, and regular guests
- On-site client meetings, collaboration with events and concierge teams, and ensuring a luxury service experience
Key Responsibilities
Sales & Marketing Leadership
To create, implement, and nurture sales strategies for Raffles London while building its reputation:
- Develop and execute sales strategies in line with the Director of Sales & Marketing and budget goals
- Engage in networking events, trade shows, and market Missions
- Prospect for new accounts via calls, e-mails, virtual presentations, and in-person visits
- Identify and manage key clients to maximize revenue
- Maintain a updated portfolio of top accounts
- Stay optimally informed of competitor activity, school holiday schedules, diplomatic events, and economic trends, and adapt strategies
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Account & Database Management
- Coordinate FAM trips (familiarisation trips) for key accounts to enhance loyalty
- Collaborate with the Reservations Team to present enquiries with creativity
- Master revenue management, align with the Director of Revenue Strategy, and achieve hotel objectives
- Maintain a comprehensive account management system, updating bookings and tracking
Finance & Compliance
- Ensure budget adherence on sales expenses and transparent payment scheduling
- Submit reports to Director of Sales when required
Cross-Functional Collaboration
- Work closely with Accor National Account Managers, Regional Sales Offices, and Luxury Sales Team
- Collaborate with Sales & Communications Directors on trade marketing campaigns
Service Excellence
- Acknowledge the need for 24-hour operational readiness
- Stay hands-on with VIP guests, understanding their evolving needs
- Deeply connect with clients to build lasting relationships and ensure service excellence
Flexibility & Ad-hoc Tasking
- Cover tasks within the department or across departments (e.g., restaurants) when required
Conceptual Skills & Championship
- Thinking entrepreneurially and creatively beyond usual boundaries
Requirements
Essential Criteria
- Previous experience in the European leisure market
- Minimum 2 years in a similar role within a luxury hotel environment
- Extensive network of corporate and diplomatic contacts
- Ability to provide outstanding service under pressure
- Exceptional communication skills (written and spoken)
- Proficient time management and the ability to multitask while maintaining a polished appearance
- Understanding and willingness to adhere to 24-hour operations as necessary
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Experience in a Luxury QA (Forbes 5-star+) hotel environment
- Professional French (spoken)
Why Join the Raffles Team?
Beyond joining one of the world’s most iconic hotels, Raffles London offers:
- 28 Days annual leave (inclusive of bank holidays) with an extra day per year of service (up to a maximum of 35 days!)
- Preferential staff meal access while on duty
- Free dry cleaning for uniforms
- Pension contribution from the employer (3%)
- Enhanced sick pay, paternity/maternity payments, and lifestyle assurance (1x salary)
- Employee Assistance Programme, including virtual GP and financial advice
- Cycle to work and season ticket loan schemes
- Gift vouchers for special occasions
- Paid leave to move home or volunteer for charity
- Tailored training programmes for professional growth
- Networking events, such as pub quizzes, charity runs, and festive celebrations
- A discounted employee benefits card for offerings up to 30% off across Accor worldwide and Raffles London F&B venues
- Global career development opportunities across Accor’s full brand portfolio
Job Category: Sales & Marketing | Type: Permanent | Hours: Full-Time | Compensation: £60,000 – £70,000/year
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location