MINIMUM REQUIREMENTS

Education:

• High school diploma or equivalent required.
• Associate or bachelor’s degree in Hospitality Management or related field preferred.

Experience:

• Minimum 3–5 years of housekeeping experience in a hotel or resort environment.
• Minimum 2 years in a supervisory or management role required.
• Experience with property management or housekeeping systems (Opera, HYGEO, HotSOS, or similar) preferred.
• Hyatt experience preferred.

Skills & Knowledge:

• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Exceptional organizational and time management skills.
• Knowledge of cleaning procedures, chemical handling, and OSHA safety standards.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to analyze productivity, manage labor costs, and control inventory levels.
• Flexibility to work varying schedules, including weekends and holidays.

Job Duties & Responsibilities

• Direct and oversee daily housekeeping operations, ensuring guest rooms and public spaces meet brand cleanliness standards.
• Manage hiring, training, scheduling, and performance evaluations for housekeeping staff.
• Conduct regular room and public area inspections for quality assurance.
• Maintain inventory of linens, supplies, and equipment; oversee ordering and cost control.
• Monitor departmental labor, productivity, and budget adherence.
• Collaborate with Front Office and Maintenance to ensure efficient room readiness.
• Respond promptly to guest concerns and service requests and resolve issues professionally.
• Ensure compliance with company policies, brand standards, and safety regulations.
• Implement and maintain housekeeping procedures, checklists, and operational standards.
• Participate in management meetings and provide operational reporting as required.
• Perform additional duties as assigned by management.

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HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.