Other Responsibilities:

• This role may involve working in different locations and will require you to travel across the counties of Worcestershire and Herefordshire. The ability and means to travel independently are essential.

In addition, all ONSIDE employees are expected to:

• Work within ONSIDE’s stated principles and values, adhering at all times to organisational policies, procedures and guidelines.
• Take responsibility for safeguarding appropriate to your role and raise any concerns with ONSIDE’s Safeguarding and Professional Guidance Lead.
• Contribute to the growth, development and ongoing sustainability of the organisation.
• Demonstrate a commitment to equal opportunities, social inclusion and individual empowerment.
• Show a commitment to personal, professional and organisational development.
• Take responsibility for your own wellbeing and access the support and resources available.
• Contribute to organisational promotional, networking and engagement activities.
• Work flexibly and cooperatively with colleagues to support the needs of the organisation.

ONSIDE People:

• Are passionate about what they do.
• Value difference.
• Are creative in their approach.
• Are committed to fairness and justice.
• Have integrity and take personal responsibility.

Essential Qualifications and Knowledge:

• Significant senior-level experience of developing, launching and growing social enterprises, paid-for services, trading activities or small businesses.
• Strong understanding of business development, income generation, fundraising, marketing, communications and audience development within a charity, social-purpose or complex organisational environment.
• Strong understanding of public-service commissioning and the opportunities and constraints facing charities and social-purpose organisations.
• Sound knowledge of relevant governance, legal and regulatory requirements, including data protection, safeguarding, ethical practice and risk management.
• Understanding of person-centred practice, co-production and the ethical development of paid-for services.
• Strong financial acumen, including budgeting, financial modelling, pricing, forecasting, investment cases and contribution models.

Experience:

• Proven track record of creating sustainable and diversified income streams and developing viable business models that balance commercial performance with social purpose.
• Experience of identifying and developing new markets, opportunities, products and services, including market testing, proposition development and taking well-judged commercial risks.
• Substantial experience of mobilising complex projects and new services from concept through to delivery, including business planning, governance, resource allocation, quality assurance and operational systems.
• Proven experience of developing and delivering organisation-wide income-generation strategies across earned income, commissioned services, fundraising, corporate and community partnerships and other appropriate income sources.
• Successful experience of leading fundraising, public-facing and income-generating events, including budgets, sponsorship, partnerships, audience development, compliance, evaluation and return on investment.
• Strong track record of leading marketing, communications, brand and audience-development activity to raise awareness, strengthen reputation and generate demand.
• Demonstrable success in converting stakeholder, community and supporter engagement into tangible outcomes, including income, fundraising, volunteering, partnerships, referrals and customer uptake.
• Experience of developing clear customer and supporter journeys that build long-term engagement, value and loyalty.
• Experience of setting and managing significant budgets, monitoring income pipelines, forecasting performance and using meaningful performance indicators to drive accountability and delivery.
• Proven ability to build productive relationships and negotiate effectively with commissioners, customers, funders, businesses, community organisations and other strategic stakeholders.
• Successful experience of leading, developing and integrating multidisciplinary teams across enterprise, business development, marketing, communications, fundraising and events.
• Experience of operating effectively as a member of a senior leadership team, contributing to organisation-wide strategy, transformation and change, and providing clear advice to trustees or governors.

Skills and Approach:

• Entrepreneurial, commercially astute and creative, with the ability to identify opportunities, analyse markets, understand customer and commissioner needs and translate insight into scalable services and measurable income growth.
• Excellent strategic judgement, with the ability to balance immediate performance with long-term sustainability and organisational purpose.
• Excellent written and verbal communication skills, with the ability to influence and engage a wide range of audiences.
• Highly developed relationship-building, influencing and negotiation skills, with the credibility to secure opportunities and develop strategic partnerships.
• Strong financial and commercial skills, with the ability to develop realistic growth targets, monitor performance, manage risk and hold delivery to account.
• Strong project and change-management skills, with the ability to manage competing priorities and deliver complex initiatives from concept to implementation.
• Inclusive, compassionate and authentic leadership style, with the ability to inspire colleagues, encourage innovation and create a culture of collaboration, accountability and learning.
• Commitment to person-centred practice and co-production, ensuring that the voices and experiences of people who use services inform service design, marketing and decision-making.
• Strong commitment to equity, diversity and inclusion, with the ability to use data, feedback and learning to improve access, quality, outcomes and value.
• Resilient and confident decision-maker, able to make evidence-based decisions and exercise sound judgement in uncertain and changing circumstances.

Desirable:

• Qualification or equivalent experience in business development, enterprise, fundraising, marketing, communications, leadership, management or a related discipline.
• Experience of working within the charity, voluntary, community or social enterprise sector.
• Experience of working within advocacy, mental health or other person-centred support services.
• Understanding of the challenges and opportunities facing charities and voluntary and community sector organisations.
• Experience of developing corporate, community and strategic partnerships to support income generation and organisational growth.
• Experience of using digital channels, insight and data to develop audiences, generate demand and improve customer or supporter journeys.

Benefits:

• 26 days annual holiday (pro rata), plus Bank Holidays
• Your Birthday Off
• Supportive working environment & good work/life balance culture
• Support with continuous professional development
• Contributory Pension Scheme
• Company Sick Pay Scheme (after qualifying service)
• Additional Maternity & Paternity Pay (after qualifying service)
• 24/7 Employee Assistance Programme
• Access to premium Calm App
• Time off to volunteer
• Employee Engagement Forum to ensure our employees’ voices are heard

This job description sets out the main duties and responsibilities of the role but is not intended to be exhaustive. Employees may be required to undertake additional duties that are compatible with their skills, experience and abilities. Duties and responsibilities may be subject to change from time to