Compass Associates
Director of Operations
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Operations Director | Elderly Care Business | Family Run
Surrey, South East England
£100,000 - £150,000 + Car Allowance/Company Car + KPI Bonus
Compass Associates have partnered with a family-run care provider to appoint an experienced Operations Director to join their senior leadership team.
The organisation operates a substantial portfolio of care and specialist services across Surrey and the South East, spanning nursing, residential and dementia.
The Role
As Operations Director, you will provide strategic and operational leadership across the organisation, including:
- Taking overall responsibility for operational performance across a multi-site care portfolio.
- Leading, developing and supporting a senior operational team across multiple services.
- Ensuring safe, effective and person-centred care is consistently delivered across the organisation.
- Driving CQC compliance, quality governance and continuous improvement.
- Taking responsibility for operational budgets, revenue, EBITDA and overall commercial performance.
- Developing strong relationships with CQC, Local Authorities, ICBs, commissioners and other external stakeholders.
- Supporting the development, mobilisation and integration of new services.
- Leading the implementation and embedding of robust company-wide compliance, auditing and operational systems.
- Providing strategic oversight of Care at Home and Complex Care services.
- Supporting the optimisation of revenue and EBITDA performance across specialist rehabilitation services.
- Monitoring operational performance and driving improvement across new and developing services.
- Working closely with the CEO, COO and Board on wider organisational strategy and growth.
- Developing a culture of accountability, engagement and continuous improvement across the operational teams.
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About You
The successful candidate will have:
- Proven senior operational leadership experience within health or social care.
- Experience operating at Regional Director, Operations Director or equivalent level.
- Experience overseeing multiple care services and senior operational teams.
- Strong knowledge of CQC regulations, quality governance and regulatory compliance.
- Demonstrable experience managing operational budgets and commercial performance.
- Strong understanding of occupancy, staffing, agency usage, revenue and EBITDA.
- Experience working with Local Authorities, ICBs, commissioners, CQC and other external stakeholders.
- Experience of service mobilisation, new developments, acquisitions or operational transformation would be advantageous.
- Strong leadership skills with the ability to manage, develop and challenge senior operational teams.
- Excellent communication and relationship-building skills at Board and external stakeholder level.
- Commercially astute, decisive and able to operate effectively within a fast-paced and evolving organisation.
- An RGN/RMN qualification would be advantageous, although strong operational experience will be the key consideration.
The Organisation
Family-run care provider operating across Surrey and the South East.
- Diverse portfolio spanning nursing, residential, dementia, complex care and rehabilitation.
- Established senior leadership team with a strong focus on quality and sustainable growth.
- Continued investment in new services and organisational development.
- Strong focus on operational performance, governance and person-centred care.
- Opportunity to join the organisation at an important stage of its continued growth.
- Genuine opportunity for an ambitious senior operational leader to progress towards wider group-level responsibility.
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Package
- up to £150,000 salary, depending on experience.
- Car allowance or company car.
- KPI bonus.
- 28 days annual leave + bank holidays.
- Full-time, permanent position.
- Supportive senior leadership team.
- Ongoing professional development.
- Opportunity to play a key role in the organisation's future growth and strategic direction.
Location
The role is based in Surrey, with regular travel required across the organisation's services throughout Surrey and the wider South East.
The position would suit candidates travelling from Surrey, South West London, South London, Kent, Hampshire and the surrounding Home Counties.
Apply Now
This is an excellent opportunity for an experienced Regional Director, Operations Director or senior operational leader looking to take on a significant group-level remit within a growing care organisation.
The successful candidate will have the opportunity to influence operational strategy, quality, commercial performance and future growth while working closely with the existing senior leadership team.
For a confidential discussion about this opportunity, please contact Zenon Raddon at Compass Associates on 02393 877 352 or 07778 046 195.
Alternatively, email your CV to ZRaddon@compassltd.co.uk. All enquiries will be treated in the strictest confidence.
Recommendation
Compass Associates Ltd are acting as a recruitment consultancy for this permanent vacancy. We offer £500 in vouchers of your choice or charitable donation for each successful recommendation.
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