REM Associates Ltd
Director of Operations
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Company Description
REM Associates Ltd is a specialist consultancy focused on executive search and 3PL e-fulfilment growth within logistics and supply chain. With over 50 years of combined experience, the team partners with blue-chip companies, global brands, and leading 3PL providers across the UK and internationally. The company is known for placing high-performing leaders who drive operational excellence and commercial growth, while also helping organisations maximise warehouse capacity and secure new contracts. By connecting brands with scalable fulfilment partners and supporting 3PLs in expanding their customer base, REM Associates delivers measurable commercial impact. The business combines deep insight into supply chain leadership and commercial strategy to help build and scale logistics operations.
Role Description
The Director of Operations is a full-time, on-site role based in the London Area, United Kingdom. This role is responsible for overseeing day-to-day operational performance across logistics and e-fulfilment activities, ensuring service quality, efficiency, and adherence to contractual commitments. Key responsibilities include:
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- Setting operational strategy
- Managing budgets and resource allocation
- Implementing process improvements
- Monitoring KPIs to drive continuous improvement
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The Director of Operations will:
- Lead and develop operational teams
- Collaborate closely with commercial and client-facing stakeholders
- Support the integration of new customers and contracts
- Analyse operational data
- Address escalated customer issues
- Ensure compliance with health, safety, and regulatory requirements
Qualifications
- Strong operations management skills, with proven experience leading complex logistics or supply chain operations.
- Advanced analytical skills for interpreting performance data, identifying trends, and driving data-informed decisions.
- Demonstrated team management capabilities, including coaching, performance management, and cross-functional collaboration.
- Experience with budgeting, financial oversight, and cost control within an operational environment.
- Commitment to high-quality customer service, with the ability to manage stakeholder expectations and resolve issues effectively.
- Background in logistics, 3PL, or e-fulfilment operations; previous leadership experience at senior level is highly beneficial.
- Excellent communication, negotiation, and relationship-building skills with internal and external partners.
- Relevant degree in business, supply chain, operations management, or a related field, or equivalent professional experience.
- Familiarity with operational technology, warehouse management systems, and continuous improvement methodologies (e.g., Lean, Six Sigma) is an advantage.
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