HVAC Recruitment Limited
Director of Operations
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Operations Director – London
Circa £95,000 + 12.5% Bonus (up to 25%) + Excellent Benefits
A fantastic opportunity has arisen to join a market-leading Facilities Management business in a senior Operations Director role, overseeing a prestigious multi-site portfolio across London.
This is a highly visible leadership position with responsibility for the operational performance and strategic direction of three key London sites, working closely with senior client stakeholders and internal leadership teams.
The successful individual will take ownership of service delivery across the portfolio, ensuring contractual KPIs are achieved whilst continuing to drive performance, consistency, and operational excellence.
A major part of the role will be stakeholder management. We are looking for someone who is confident operating at senior level, able to build trusted relationships, and comfortable working within a complex, high-profile client environment.
There is also a strong focus on commercial performance, governance, reporting, and data ownership. You will need to be comfortable interrogating MI, identifying trends, and using data to drive decision-making and strategic planning across the portfolio.
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Key Responsibilities
- Leadership and operational oversight of three sites across London
- Building and maintaining strong relationships with senior client stakeholders
- Leading and developing large operational teams across multiple locations
- Driving performance against contractual KPIs and service delivery objectives
- Maintaining strong commercial control and identifying opportunities to improve performance
- Ownership of governance, reporting, and management information
- Using data and MI to identify trends, risks, and opportunities
- Working closely with internal leadership teams to deliver strategic objectives
- Ensuring consistently high standards of service delivery across the portfolio
Candidate Profile
- Proven experience leading a complex, multi-site operation
- Strong operational leadership and commercial acumen
- Excellent senior stakeholder and client relationship management skills
- Experience leading large teams across multiple locations
- Strong understanding of contractual KPIs, governance, and performance management
- Confident using data and MI to support operational and strategic decision-making
- Previous experience within Facilities Management, Property, Workplace, or Corporate Real Estate would be highly advantageous
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This is an excellent opportunity for an established senior operational leader looking to take responsibility for a high-profile London portfolio within a leading organisation.
Salary: Circa £95,000
Bonus: 12.5% target, with the opportunity to earn up to 25%
Location: London
Due to the confidential nature of the appointment, further details regarding the client and portfolio will be discussed with suitable candidates.
For a confidential conversation, please get in touch directly.
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