HVAC Recruitment Limited
Director of Operations
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Operations Director – Total Facilities Management
Location: London / South East | UK-wide portfolio
Salary: £90,000–£100,000 + £8,000 Car Allowance + Bonus
We are exclusively partnering with a growing UK Facilities Management organisation to appoint an Operations Director – UK (TFM).
This is a significant leadership opportunity within a business that has experienced considerable growth and is now entering its next phase of development. Reporting directly to the Managing Director, you will take overall operational responsibility for a £50m+ UK portfolio, leading an established senior operational team across a diverse range of contracts and sectors.
Importantly, we are not solely looking for an existing Operations Director. This could be an excellent opportunity for a high-performing Divisional/Regional Operations Director, Head of Operations, or Senior Account Director who is ready to take the next step and assume much broader operational responsibility.
The role will include:
- Leadership of experienced Operations Directors and Heads of Operations
- Overall operational performance across a national £50m+ portfolio
- P&L ownership, contract profitability, and margin improvement
- Executive-level client relationships and contract retention
- Oversight of major mobilisations, compliance, and operational risk
- Supporting organic growth, cross-selling, and major bids
- Developing the operational structure and leadership capability required for continued growth
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What we're looking for: You will need a strong background within outsourced Total Facilities Management, with credible experience across both Hard and Soft FM. You don't necessarily need to be technically qualified, but you must understand Hard FM sufficiently to credibly lead technical operations and senior teams.
You'll also need demonstrable experience of:
- Managing significant multi-site / multi-client portfolios
- Leading senior operational managers
- P&L, budgeting, and commercial performance
- Client retention and senior stakeholder management
- Mobilisation, TUPE, KPIs/SLAs, H&S, and compliance
- Operating within a fast-paced, growing FM environment
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Above all, we're looking for someone ambitious.
Someone who has successfully managed a substantial operation but is now looking for greater ownership, autonomy, and influence – with the opportunity to work directly alongside the MD and play a key role in the future growth of the business. The culture is entrepreneurial, high-trust, and non-corporate. You'll be given autonomy to lead, with clear expectations around performance and accountability.
Candidates should ideally be based in or around London / the M25 and comfortable travelling nationally when required.
This is a confidential search, so further information regarding the organisation and opportunity will be shared with suitable candidates following an initial conversation.
Please apply directly or contact me confidentially to discuss the opportunity.
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