REM Associates Ltd
Director of Operations
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Company Description
REM Associates Ltd is a specialist partner to blue-chip companies, global brands, and leading 3PL providers across the UK and internationally, with over 50 years of combined experience. The company is recognised for its expertise in logistics and supply chain executive search, placing senior leaders who drive operational excellence and commercial growth. Beyond recruitment, REM Associates supports e-fulfilment growth by helping 3PLs maximise warehouse utilisation, fill pallet space, and secure new contracts. By connecting brands with scalable fulfilment partners and advising on commercial strategy, the firm creates measurable impact across the supply chain. REM Associates focuses on building and scaling logistics businesses through a combination of leadership talent and strategic operational insight.
Role Description
The Director of Operations is a full-time, on-site role based in Reading, responsible for overseeing day-to-day operational performance across logistics and supply chain functions. This role will lead and develop operational teams, ensure efficient resource allocation, manage budgets, and maintain high standards of service delivery for clients and partners. The Director of Operations will analyse operational data, identify process improvements, and implement strategies to optimise warehouse utilisation, capacity planning, and customer experience.
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Key responsibilities include:
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- Aligning operations with commercial objectives
- Collaborating with senior leadership on growth initiatives
- Ensuring compliance with relevant policies, standards, and regulations
- Regular stakeholder engagement
- Performance reporting
- Continuous improvement of operational frameworks to support sustainable business growth
Qualifications
- Strong Operations Management experience, including oversight of logistics, supply chain, and warehouse or fulfilment environments.
- Advanced Analytical Skills to interpret operational metrics, drive data-informed decisions, and support capacity and performance optimisation.
- Proven Team Management capabilities, with experience leading diverse teams, developing talent, and fostering a collaborative, high-performance culture.
- Demonstrated Budgeting skills, including managing operating costs, forecasting, and supporting commercial planning and profitability.
- Commitment to high-quality Customer Service, with experience managing client relationships and improving service standards.
- Excellent communication and stakeholder management skills, with the ability to influence senior leaders and partners.
- Background in logistics, 3PL, supply chain, or related sectors; experience in e-fulfilment or warehousing is highly beneficial.
- Bachelor’s degree in Business, Operations, Supply Chain Management, or a related field; relevant professional certifications are an advantage.
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