FM Talent Partners Ltd
Director of Operations
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National Operations Director - Facilities Management (Soft Services)
📍 Location: London, UK
💰 Salary: Up to £150,000 Basic + Performance Bonus + Executive Benefits Package
🏢 Sector: Facilities Management | Soft Services | Integrated Services
About the Opportunity
FM Talent Partners is exclusively supporting a leading UK facilities management provider in the search for an exceptional National Operations Director. This is a high-profile executive leadership role responsible for overseeing a large-scale national portfolio of soft services contracts across the UK. The successful individual will play a pivotal role in driving operational excellence, client retention, commercial performance, and strategic growth across multiple sectors. Similar leadership experience in soft services FM portfolios, P&L ownership, national contract delivery, and multi-site operations appears frequently in senior FM leadership profiles within your FM Talent Partners files.
The Role
Reporting directly to the Executive Team, you will:
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- Lead a national portfolio of soft services contracts including cleaning, security, grounds maintenance, waste, and associated FM services.
- Drive operational performance across multiple regions, ensuring delivery against KPIs and SLAs.
- Provide strategic leadership to Regional Directors, Operations Managers, and Area Management teams.
- Own and manage significant P&L responsibility.
- Build and maintain executive-level client relationships.
- Support contract retention, mobilisation, and growth initiatives.
- Develop high-performing operational teams through coaching, succession planning, and leadership development.
- Ensure compliance with all Health & Safety, quality, and regulatory requirements.
The Ideal Candidate
We are seeking an accomplished FM leader with:
- Significant experience within the Facilities Management sector.
- A strong background in Soft Services FM.
- Experience leading large multi-site, multi-region operations.
- Proven P&L responsibility for substantial contract portfolios.
- Strong commercial acumen and client relationship management skills.
- Experience managing senior operational leadership teams.
- Demonstrable success in improving profitability, service delivery, and client retention.
- Exceptional communication and stakeholder management abilities.
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What's on Offer?
- Basic salary up to £150,000
- Attractive annual bonus scheme
- Executive benefits package
- Opportunity to influence national strategy
- Career-defining leadership position with a market-leading organisation
- Autonomy to drive operational transformation and growth
Apply
If you are currently operating as a National Operations Director, Operations Director, Account Director, Regional Director, Managing Director, or Senior FM Leader within Facilities Management and are looking for your next challenge, we would love to hear from you.
📧 nick.barker@fm-talentpartners.com
All enquiries will be treated in the strictest confidence.
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