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Director of Operations
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Director of Operations
Chorley, Lancashire
Up to £85k plus benefits
We are delighted to be partnering with the Chorley Building Society, a trusted, member-focused mutual, dedicated to providing an individual service to all their customers, attributing their success to delivering simple and flexible products to the market.
The Director of Operations will join their senior leadership team and be accountable for ensuring the society can safely, efficiently, and sustainably scale in line with their growth strategy. The role owns day-to-day operations, capacity, and cost efficiency, ensuring that growth ambitions are deliverable without compromising member outcomes, regulatory expectations, or control standards. The operational delivery is across servicing, lending, savings, and the branch network.
Responsibilities
- Own end-to-end operational delivery across member servicing, lending operations, savings operations, and branches.
- Ensure operational capacity and capability scale in line with growth forecasts.
- Own the cost base across operations.
- Drive productivity, automation, and simplification to flatten the cost curve as volumes increase.
- Ensure operational readiness for new products, propositions, and changes.
- Act as the primary operational counterpart to technology and change initiatives.
- Accountable for operational supplier performance.
- Ensure the operational areas have the right skills, roles, and structures to support growth.
- Champion a culture of accountability, continuous improvement, and member focus.
- Ensure operational risks are identified, managed, and escalated appropriately.
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Requirements
The successful candidate will possess:
- Senior operational leadership experience within a regulated financial services environment.
- Proven track record of scaling operations during growth.
- Strong understanding of operational resilience and regulatory expectations.
- Commercially minded, with the ability to balance service, cost, and control.
- Collaborative leader, comfortable operating across growth, risk, and technology agendas.
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This is an excellent opportunity for an individual who can drive change, improve efficiencies, and thrive on delivering outstanding customer outcomes.
Due to the nature of the role, the Chorley would like this role holder to be based predominately on site, especially during the first 12 months of employment. Along with a competitive salary, they offer a great benefit package including 27 days holiday, pensions scheme, private health care, and more.
If this sounds like your next role, please do apply/get in touch.
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