Programme operations and organisational delivery

• Support effective organisational planning and delivery across programmes, projects and services.
• Develop systems and processes that enable effective programme management, monitoring and reporting.
• Ensure organisational resources are aligned to operational priorities and delivery requirements.
• Oversee organisational performance reporting and management information systems.
• Support cross-organisational collaboration and effective communication between teams.
• Ensure grant, contract and reporting obligations are effectively monitored and fulfilled.

Assets, infrastructure and compliance

• Provide operational oversight of Ubele's facilities, assets and organisational infrastructure, including supporting Wolves Lane leadership and other operational resources.
• Ensure effective management of suppliers, contractors and operational service providers.
• Oversee health and safety, safeguarding, data protection and organisational compliance arrangements.
• Ensure business continuity and organisational resilience plans are maintained and regularly reviewed.
• Maintain appropriate systems and controls to support safe, compliant and effective operations.

External relationships and organisational representation

• Develop effective relationships with operational partners, suppliers, funders and stakeholders as required.
• Contribute operational insight and expertise to partnership discussions and organisational initiatives.
• Represent Ubele on operational, governance and organisational matters where appropriate.
• Support the CEO and management board through the provision of high-quality operational information, analysis and recommendations.

Person Specification

Skills

• Operational leadership skills, with the ability to drive organisational effectiveness and continuous improvement.
• Planning, prioritisation and organisational skills.
• People management and leadership skills, including the ability to develop and support teams.
• Ability to analyse information and use data to support decision-making and performance improvement.
• Financial and commercial awareness.
• Communication, influencing and relationship management skills.
• Ability to build productive working relationships with colleagues, Board members, partners, funders and external stakeholders.
• Problem-solving skills and the ability to identify practical solutions to organisational challenges.
• Ability to manage multiple priorities and work within a dynamic and evolving environment.
• Report writing, presentation and analytical skills.

Experience

• Experience in a senior operational leadership role within a charity, social enterprise, CIC, public sector or similarly complex organisation.
• Experience leading organisational operations, systems, processes and business improvement initiatives.
• Experience managing organisational change and embedding new ways of working.
• Experience leading and developing multidisciplinary teams.
• Experience overseeing organisational budgets, financial controls and resource planning.
• Experience supporting governance arrangements and working with Boards and Senior Leadership Teams.
• Experience developing and implementing organisational policies, procedures and operational frameworks.
• Experience overseeing risk management, compliance and organisational assurance processes.
• Experience managing contracts, suppliers and operational resources.
• Experience supporting the delivery of programmes, projects and services within a complex organisational environment.

Knowledge

• Knowledge of governance, compliance and risk management frameworks.
• Knowledge of financial management principles, budgeting and performance reporting.
• Knowledge of employment legislation and people management practices.
• Knowledge of safeguarding, health and safety, data protection and organisational compliance requirements.
• Knowledge of organisational development and continuous improvement approaches.
• Understanding of the operational challenges and opportunities facing charities, CICs and social enterprises.
• Understanding of equity, inclusion and community-centred approaches to organisational leadership.
• Understanding of the social, economic and structural issues affecting African Diaspora communities and community-led organisations.
• Knowledge of grant-funded and contract-funded operating environments.

This role involves responsibility for socially impactful and occasionally emotionally demanding work. A commitment to wellbeing, reflective leadership, and resilience is essential.

A DBS check may be required depending on Ubele’s programmes.

This job description may evolve as Ubele continues its organisational development.