Entasis Partners
Director of Operations
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Job title: Operations Director
Location: Canary Wharf, London
Workplace type: Hybrid (minimum 3 days in office)
Job type: Full-time, Permanent
Seniority level: Director
Salary: £90,000-£110,000 + bonus + BUPA
Sponsorship: Unable to provide sponsorship for this position
A genuine Operations Director role at a founder-led UK private cloud MSP - reporting directly to the Directors, owning the full execution layer, and trusted to run the business day to day.
If you have a service provider background and can hold your own technically as well as lead a team, this is worth a proper read.
About Our Client
Our client is a well-established UK private cloud managed service provider with over 13 years of trading history, serving some of the country's largest software companies across legal, government, finance, and education. They are a small, high-retention team growing at double-digit pace. The business has reached the point where the founders are ready to step back from the day-to-day, and they are hiring an Operations Director to take full operational ownership. This is a new role, created by growth.
What You'll Be Doing as an Operations Director
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- Leading and developing a small TechOps and professional services team: one-to-ones, KPIs, mentoring, and genuine performance management done properly for the first time
- Owning ISO audit governance across a mature multi-standard portfolio (ISO 27001, ISO 9001, CSA STAR, ISO 27017), coordinating with the internal business analyst and external auditing consultant
- Driving technical pre-sales alongside a non-technical Sales Director, acting as the architecture voice on client calls when it matters
- Overseeing professional services delivery and customer success, including service review outcomes, follow-up actions, and feeding sales intelligence back to the commercial team
- Managing service desk quality, capacity planning, and operational KPIs across technical and delivery teams
- Acting as the senior point of presence in the office, representing the founders when they are focused on business development
What We're Looking For From The Operations Director
- Architect-level understanding of private cloud infrastructure - this is a hard requirement, not a preference
- MSP or managed service provider background - essential
- Proven experience managing and developing technical teams, with a track record of building accountability
- ISO governance experience, with ISO 27001 as a minimum
- Professional services or managed services delivery experience
- Someone comfortable operating with autonomy in a small, founder-led business without a defined playbook
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Qualifications
- ISO 27001 governance experience (required)
- Private cloud architecture background (required)
- Service provider or MSP background (required)
Why Join?
- Real operational ownership from day one - execution sits with you, not a committee
- Direct access to two experienced founders with 13 years of sector knowledge and a clear growth trajectory
- A team that stays - no staff turnover since founding, which says a lot about how the business is run
- £90,000-£110,000 base + 10% annual company bonus + BUPA private medical cover for you and your family
Call to Action
If this Operations Director role is of interest, apply now for more information and a confidential conversation.
Entasis Partners is an equal opportunities employer. We welcome applications from everyone and will make reasonable adjustments on request.
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