Mews
Director of Product and Engineering - Operations
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Mews is working toward a future where hotels recognise guests at scale, deliver personalised experiences across the entire journey, and give staff the tools to act with confidence in real time. This role owns the engineering organisation that builds it.
You'll direct a significant part of our Front of House engineering, a cross-product area that includes guest recognition, personalised experiences, automation, role-aware workflows, and joined-up guest journeys. You'll work across Product, Design, Data, and other engineering directors to turn a clear long-term strategy into execution, at a moment when the Front of House department has made quality, delivery rigour, and proactive operational health a deliberate priority.
The problem this role exists to solve is real and complex: how do you scale a guest experience platform to recognise and personalise across millions of interactions, while keeping delivery fast, systems healthy, and teams sharp? That requires someone who can set engineering direction, coach engineering managers, and hold a high bar, without needing to be the person writing all the code.
Mews serves thousands of properties globally, and the data and distribution advantages that come with that scale are genuinely uncommon. This is a chance to shape the engineering organisation that makes that advantage meaningful.
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What you would do:
- Grow and develop engineering teams through managers and senior engineers, building clarity, accountability, and a high-performance culture.
- Set engineering direction that balances speed, quality, and long-term scalability across a complex, cross-product area.
- Work across Product, Design, Data, and other engineering directors to turn strategy into execution.
- Raise the bar on engineering excellence, operational health, and delivery rigour — areas Front of House has made a clear priority.
- Drive effective cross-tribe and cross-division work where ecosystem value flows across Front of House, Back of House, Platform, and Fintech.
- Coach engineering managers to make sound judgements, reduce unnecessary complexity, and build teams that can move fast without collapsing under scale or operational pressure.
- Translate strategy into measurable outcomes, with clearer metrics, stronger prioritisation, and tighter links between engineering delivery and business impact.
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What you would bring:
- Significant experience directing engineering organisations in a modern B2B SaaS, platform, or product company.
- A track record of building through scale, ambiguity, and change — developing healthy organisations through managers and senior engineers.
- Strong technical judgment: the ability to guide architecture, quality, and execution at the right level of involvement.
- The ability to work closely with Product and Design in a model where business context, user value, and engineering execution are tightly integrated.
- A bias for clarity, pragmatism, and high standards — with the confidence to make hard trade-offs and keep teams focused on the outcomes that matter most.
- You've changed how a whole engineering organisation works through AI — not just your own workflow — and you've helped establish the standards for how your teams use it effectively and with sound judgment.
Nice to have:
- Experience in a hospitality, travel, or guest-facing product domain.
- Familiarity with CRM-adjacent systems, guest data platforms, or personalisation at scale.
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