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Director of Product Design
About Fenergo
At Fenergo, we’re more than building software—we’re transforming how global financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 leading institutions, we’re pioneering the future of -compliance with AI-powered Client Lifecycle Management.
Driven by a bold mission, we reimagine workflows that simplify Know Your Customer (KYC), Anti-Money Laundering (AML), and regulatory complexities. Our FinCrime Operating System, powered by agentic AI and automation, accelerates execution, fortifies decision-making, and ensures seamless compliance across 120+ countries.
More than payment—we create confidence. Technology that doesn’t just meet compliance—stays ahead of it. Our goal? Empower institutions to outpace financial crime and build trust in globally connected economies. Every product, innovation, and partnership reflects this: breaking barriers in fintech.
The Role: Director of Product Design
We’re seeking a Director of Product Design to elevate Fenergo’s design function across our enterprise portfolio. This leadership role builds, aligns, and scales product design to turn complex financial workflows into intuitive, scalable, and impactful solutions for global financial institutions.
Your vision will redefine how users engage with regulatory and compliance platforms in modern FinTech. You’ll collaborate across Product, Engineering, and Customer teams, shaping the future of this mission-critical software.
Key Responsibilities
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Define Vision, Drive Strategy Align UX and workflow expertise with Fenergo’s product vision and business growth.
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Redesign Journeys & Processes Craft end-to-end user journeys and operational workflows that simplify financial crime detection, onboarding, and regulatory processes.
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User Collaboration Partner with end users and internal teams to co-create solutions, uncovering pain points and transforming constraints into innovative design outcomes.
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Build & Scale Design Teams Lead a high-performing product design function, mentoring talent, and fostering design excellence through ownership and collaborative frameworks.
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Institute Best Practices Establish scalable processes, standards, and outcome-focused design strategies to boost efficiency and impact.
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Cross-Function Collaboration Garner executive support. Align product roadmaps with Product and Engineering teams to ensure feasible, high-quality outcomes.
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Design System Advocacy Drive the development of a consistent, modifiable design system that supports rapid iteration and global coherence.
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Cohesive User Experiences Ensure intuitive, scalable UX across enterprise-grade, configurable SaaS—balancing complexity with user ease.
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Strategy & Change Leadership Champion design as a strategic competency, advancing workflow innovation and regulatory agility.
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Impact Measurement Track and improve upon design’s contribution via user engagement, workflow efficiency, and business metrics.
Requirements
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Senior Design Leadership Proven Director or Head of Design experience with hands-on ownership of design vision and strategy.
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B2B SaaS Expertise Exceptional background in simplifying workflow-heavy, data-dense enterprise products, not just UX interfaces.
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Strategic Design Thinking Ability to transform complex systems and balance creative ambition with viable, impactful solutions.
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Customer & Stakeholder Alignment Direct experience working with external users or customers, shaping products based on real-world feedback.
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Team & Culture Building Track record of launching and scaling high-performing design teams, ensuring excellence, innovation, and accountability.
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Deep Design Proficiency Strong mastery of UX, product design, service design, and design system practices.
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Executive Influence Twinning strategic vision with pragmatic delivery while navigating agile, multi-team environments.
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- Communication prowess Convincing stakeholder management skills, complemented by the ability to advocate for design’s business value.
Nice to Haves
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Financial Services or Fintech Exposure
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Experience with regulatory, compliance-driven, workflow-driven platforms.
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Data-Driven Design comfort integrating AI/automation into decisioning and rules-heavy workflows.
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Service Design & Workflow Transformation Understanding of journey-mapping tools or operational design transformations.
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Strategic AI/UX Synergy Exposure to leveraging AI-driven user flow experiences, particularly in high-decision environments.
Our Promise to You
Fenergo is a global flourishing team, known for our collaborative excellence. We thrive as teams, ensuring high-touch service to our clients. Every project reflects:
- laboration
- Outcome-Driven Focus: Collectively driving success.
- Respect: A rich, inclusive culture.
- Excellence: A relentless push to innovate.
Why Work Here?
Personal Benefits & Professional Growth
- Global opportunities tackling high-impact financial technology challenges.
- Health Insurance coverage.
- 25 Accrued Vacation Days + 3 company days.
- Work-from-home setup and tech allowance.
- Fenergo University—free certification in all products.
- Competitive benefits: flexible schedules, WFH policies, health & wellness programs, social events, plus more.
Diversity, Equality & Inclusivity
Fenergo fosters an inclusive community where every employee contributes toward our shared vision. We actively recruit, promote, and retain diversity to amplify innovation.
We are an equal-opportunity employer committed to improving representation across gender, ethnicity, disability, and more. Every hire is reviewed fairly, with decisions based solely on merit and qualifications.
Together, we’re building the future of confident, compliant, connected finance.
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Jessica, London
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