Love2shop
Director of Product & Technology
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This role is hybrid with office presence 3 days per week Liverpool
We’re looking for a Director of Product & Technology to bring together product management and engineering across Love2shop. This is a senior leadership opportunity to shape how products are discovered, built, launched and continually improved, while creating clear roadmaps that connect customer needs, commercial priorities and measurable outcomes.
You’ll lead the simplification of the Love2shop technology estate, strengthening resilience, security and service performance. Working closely with commercial, operational and Group technology teams, you’ll create an integrated, product-led operating model with clear ownership, disciplined governance and a strong focus on customer and business outcomes.
- Build and embed a strong product management model covering product vision, discovery, customer insight, roadmaps, release readiness and lifecycle performance.
- Own the Love2shop product roadmap process, translating commercial priorities into coherent and deliverable product and technology plans.
- Design and implement an integrated product and engineering operating model with clear ownership from discovery through to delivery, operation and continuous improvement.
- Lead engineering delivery across Love2shop products and platforms, improving quality, predictability and speed of change.
- Create and deliver a technology simplification roadmap that reduces complexity, duplication and technical debt.
- Deliver a sustainable £1 million annual technology operating expenditure reduction through simplification, rationalisation, automation and improved operating discipline.
- Strengthen standards across architecture, CI/CD, testing, security by design, observability, release governance and change control.
- Take accountability for platform availability, operational resilience, monitoring, incident readiness and service management outcomes.
- Ensure technology platforms meet appropriate security, data protection, audit, risk and operational resilience requirements.
- Build an effective product and engineering organisation with clear accountabilities, decision rights and leadership responsibilities.
- Develop product and engineering capability, succession plans and a culture focused on ownership, collaboration and continuous improvement.
- Partner with Commercial, Client Success, Operations, Finance, Risk, Legal, Security, Infrastructure and Group Technology teams.
- Establish transparent governance using roadmaps, quarterly planning, OKRs, delivery health measures and product value metrics.
- Ensure investment decisions balance commercial value, scalability, security, resilience, cost to serve and cost to change.
- Use automation, data and AI-enabled ways of working to improve product insight, engineering productivity and operational efficiency.
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What we’re looking for
- Senior product and technology leadership experience gained within a customer-facing, digitally enabled or regulated business.
- A proven track record of embedding product management capability and establishing product-led operating models.
- Strong leadership credibility across engineering, architecture and technology platforms.
- Experience simplifying complex technology estates and addressing technical debt.
- Demonstrable success delivering significant run-cost reduction, vendor or platform rationalisation, or technology efficiency programmes.
- Experience owning operational resilience across availability, observability, incident management, service management and risk controls.
- Strong commercial acumen, with the ability to connect product and technology decisions to customer outcomes, revenue enablement, cost-to-serve improvement and risk reduction.
- The ability to establish clear roadmaps, measurable outcomes and disciplined delivery governance.
- Excellent stakeholder leadership skills, with the credibility to work across business leadership and federated Group technology functions.
- A collaborative and pragmatic leadership style, with the ability to simplify complexity and make clear trade-offs between growth, resilience, cost and speed.
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It would be great if you have the following
- Experience within payments, stored value, gift cards, rewards, prepaid, fintech, retail or consumer financial services.
- Knowledge of PLC governance, a regulated environment, or a business with significant security and operational resilience responsibilities.
- Experience introducing product-aligned engineering domains and modern delivery governance, including delivery of cloud or platform simplification.
- Knowledge or experience using automation, data or AI-enabled ways of working to improve product insight, engineering productivity or operational efficiency.
Our benefits if you decide to join us:
- 25 days holiday per year + bank holidays. Option to purchase further holidays
- Company pension scheme
- Share Scheme
- Electric Vehicle scheme
- UK health care cover
- Dental plan
- Staff Everyday Benefits card offering discounts with multiple retailers (10%)
- Private Health care after a years service
- Life Assurance - optional cover
- Progression & Development
As a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.
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