Chapter 2
Director of Professional Services
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The Role
You will lead a team of managers, consultants and project managers who deliver implementations for new and existing customers. You own the practice: delivery quality, customer adoption, team utilisation and revenue.
You will also set the standards. That means building the methods, policies and quality controls that make delivery consistent for customers and partners alike.
You'll be measured on
- Customer satisfaction
- Revenue, margin and utilisation
- Time to go-live
- ARR retention
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What You'll Bring
- A track record leading professional services or implementation teams at an enterprise software vendor
- Experience managing managers, and running a team that bills
- Ownership of commercial targets: revenue, margin, utilisation, forecasting
- A technical or hands-on implementation background, so you can lead delivery from the front
- Exposure to presales, account growth or managed services
- Experience with multi-region or offshore delivery teams
- Background in finance, ERP or accounting software is a plus, not a requirement
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Why This Role
You'll be joining a market leader with a clear growth plan, where you'll have the room to shape how services are delivered across the region.
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