Unseen
Director of Recruitment Solutions
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About Unseen
Unseen combines assessment technology, candidate engagement, psychometric design and recruitment support solutions to help employers deliver fair, data-driven, high-impact recruitment experiences and insights.
We are entering the next stage of growth, building a broader recruitment solutions capability that combines deep recruitment expertise with Unseen’s technology, assessment and candidate engagement products.
Our Recruitment Solutions team delivers complex recruitment programmes for enterprise employers, particularly across early careers and high-volume recruitment.
The Role
As Director of Recruitment Solutions, you will lead the delivery of Unseen’s recruitment programmes and build a consistent, scalable and technology-enabled recruitment delivery model across the Group.
Reporting to the Group CCO, you will lead our Recruitment Solutions delivery teams and work closely with client stakeholders and Unseen’s commercial, product, technology and assessment functions.
This is a hands-on delivery and transformation role, focussed on delivering excellent client and candidate outcomes, improving operational performance and building a recruitment delivery model that can scale as Unseen grows. You will ensure that client recruitment programmes are delivered to a consistently high standard while improving how they are designed, implemented and managed.
A central part of the role will be embedding Unseen’s technology, assessment and candidate engagement capabilities into recruitment delivery. You will help move delivery away from fragmented and manual processes towards a more standardised model supported by software, automation, AI and data.
There is also a commercial component to this role, working closely with sales and renewal teams to identify opportunities with key clients to cross-sell, upsell and include Unseen’s other products and services, as well as support with progressing opportunities where relevant.
This is hybrid role that will require regular presence in our London office in Old Street.
Key Responsibilities
Recruitment Programme Delivery
- Take overall responsibility for the quality and consistency of Unseen’s recruitment delivery
- Ensuring our recruitment solutions are delivered on time, within budget and achieving consistently high levels of profitability
- Ensure client programmes are delivered to the highest of service levels and expectations
- Establish clear governance, accountability and performance management across programmes
- Lead and support Recruitment Solutions teams in resolving operational challenges and managing delivery risks
- Ensure the candidate experience remains fair, consistent and high quality throughout the recruitment process
- Build strong relationships with senior client stakeholders and act as an escalation point for important delivery matters
- Ensure programmes are appropriately resourced and teams have the support required to perform effectively
- Work closely with the commercial team to ensure proposed solutions can be implemented and delivered successfully
Technology-Enabled Delivery
- Adopt a technology-first, data-driven approach to recruitment delivery
- Map existing client workflows and identify opportunities to improve them through Unseen’s technology
- Work with product and technology teams to embed candidate engagement, assessment, interviewing, video, automation and reporting capabilities into live programmes
- Identify manual, repetitive or fragmented activities that can be standardised or automated
- Use AI agents and digital tools to improve delivery quality, productivity, reporting and the candidate experience
- Lead technology adoption across Recruitment Solutions teams
- Ensure technology is introduced in a way that supports, rather than disrupts, existing client programmes
- Measure the impact of technology on delivery performance, client outcomes and operational efficiency
- Translate practical delivery requirements into clear priorities for Unseen’s product and technology teams
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Operating Model and Standardisation
- Develop and implement a consistent Recruitment Solutions delivery model
- Define standard workflows, processes, roles, controls and service expectations
- Reduce unnecessary variation between programmes while retaining genuine client-specific requirements
- Establish clear delivery methodologies across attraction, engagement, assessment, selection and onboarding
- Create implementation frameworks for launching new recruitment programmes
- Develop playbooks, templates and tools that can be reused across clients and delivery teams
- Establish clear distinctions between activities delivered by people, software, automation and AI
- Build a scalable delivery model capable of supporting growth without compromising quality
Operational Performance and Improvement
- Establish clear operational reporting across recruitment programmes
- Define and monitor delivery measures including service performance, quality, capacity, productivity, client satisfaction and candidate experience
- Use data and insight to identify recurring issues and areas for improvement
- Lead continuous improvement initiatives across Recruitment Solutions
- Improve resource planning and deployment across client programmes
- Introduce appropriate quality assurance and delivery control frameworks
- Ensure lessons and best practices are shared across teams and programmes
- Provide the CCO and wider leadership team with clear visibility of delivery performance, risks and priorities
Client Solutions and Implementation
- Support the CCO and commercial teams to shape recruitment solutions that meet client requirements and can be delivered effectively
- Provide delivery expertise during the development of new client proposals
- Ensure clear handovers between commercial, implementation and delivery teams
- Lead the implementation and mobilisation of new recruitment programmes
- Identify delivery dependencies, risks and resource requirements before programmes begin
- Ensure programme design balances client requirements with scalability, consistency and effective use of technology
- Support the expansion of existing client programmes by identifying improvements and additional capabilities that would strengthen delivery, and support the Commercial team in winning these opportunities.
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Commercial Enablement
- Work closely with sales and renewal teams to identify progress commercial opportunities within existing clients, and support the progression of these commercial opportunities where relevant.
- Support cross-sell and upsell opportunities by identifying where additional Unseen products, services or capabilities could strengthen client programmes, and supporting the commercial teams in these scenarios.
- Build strong senior client relationships that create the conditions for long-term partnership and commercial growth
- Provide delivery credibility and insight during client conversations, renewals and solution development
- Ensure that the quality and consistency of recruitment delivery actively supports client retention and expansion
Team Leadership
- Provide clear leadership and direction to Unseen’s Recruitment Solutions teams
- Build a culture of accountability, collaboration and continuous improvement
- Support managers in developing high-performing and resilient delivery teams
- Help teams adopt new technology, processes and ways of working
- Ensure employees understand how their roles contribute to Unseen’s wider recruitment solutions proposition
- Work closely with Commercial, Product, Technology, Assessment and People teams across the Group
- Balance operational change with the need to maintain employee engagement, client confidence and delivery quality
Skills and Experience
- Significant senior leadership experience (5+ years) within RPO, recruitment outsourcing, early careers / high-volume recruitment delivery
- Proven experience leading teams in delivering complex recruitment programmes for large enterprise clients
- Strong understanding of the end-to-end recruitment process, from attraction and engagement through to assessment, selection and onboarding
- Experience managing delivery across multiple clients, teams and programmes
- A tech-native approach — you are an analytical, systems-focused operator who can use technology to improve recruitment delivery
- Commercially focused – focused on keeping operations profitable and lean
- Proven experience introducing recruitment technology, automation or digital workflows into service-led operations
- Experience developing and implementing standard operating models, processes and delivery frameworks
- Demonstrated experience improving delivery quality, consistency, productivity and client outcomes
- Experience leading operational change within a fast-moving or scaling organisation
- Comfortable balancing strategic delivery priorities with hands-on operational involvement
- Credible and confident when working with senior client stakeholders
- Able to work closely and constructively with commercial teams while maintaining clear delivery standards
- Strong communication, leadership and relationship-building skills
- Able to manage multiple priorities and operate effectively in a changing environment
- Comfortable challenging established processes and ways of working
- Hands-on, proactive and solutions-focused
- You are comfortable being both the architect of the delivery model and the person responsible for making it work in practice
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