Local Government Chronicle
Director of Resident Experience & Resolution
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Director of Resident Experience & Resolution
Hackney Borough Council is seeking an exceptional senior leader to unite customer operations, resident resolution, digital access and the Council's web platform into an integrated service. You will lead a multidisciplinary workforce, ensuring high-quality operations while transforming journeys to improve access and self-service.
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You will use resident insight and performance data to identify underlying problems and secure lasting improvements across the Council, building an inclusive culture and
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Director of Resident Experience & Resolution
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Hackney Borough Council
Location: London, UK
Job Type: Permanent
Published on: 27 Sep 2026
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