MMP Consultancy Limited
Director of Tenant Services
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Director of Tenant Services
Location: Norfolk, with hybrid working available
Salary: £102,000 per annum
Contract: Permanent
Hours: 37 hours per week, Monday to Friday
MMP Consultancy is supporting a social housing provider in Norfolk with the recruitment of a Director of Tenant Services. This is a key leadership appointment, responsible for delivering high-quality landlord services and ensuring tenants’ needs shape the organisation’s priorities and decisions.
Reporting to the Chief Operating Officer, you will lead Housing, Independent Living, and Service Charges, Rent & Income services. You will provide strategic direction, oversee operational performance and lead service transformation, while ensuring strong governance and regulatory compliance.
Key Responsibilities
- Develop and deliver the Tenant Services strategy in line with organisational objectives.
- Improve service quality, operational performance and outcomes for tenants.
- Provide assurance on housing regulation, consumer standards, governance and risk management.
- Lead improvement and transformation programmes across Tenant Services.
- Build and develop effective leadership teams, promoting accountability and continuous improvement.
- Work closely with the Executive Team and Board to inform decisions and provide clear oversight of service performance.
- Engage with tenants and external stakeholders to shape services and deliver positive outcomes.
- Oversee financial performance and ensure services deliver value for money.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Experience and Skills
The successful candidate will demonstrate:
- Significant experience at Director or senior leadership level within social housing or another regulated, customer-focused environment.
- A strong track record of strategic leadership, service transformation and organisational change.
- Extensive knowledge of housing regulation, consumer standards, safeguarding and Housing Ombudsman requirements.
- Experience working with Boards and Executive Teams, providing assurance and strategic advice.
- Strong commercial awareness and financial management skills.
- The ability to lead through complex challenges and regulatory scrutiny while maintaining high-quality services.
- Excellent communication and stakeholder engagement skills, with the ability to inspire teams and build productive relationships.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications
- A degree-level qualification or equivalent professional experience.
- CIH Level 5 qualification, or the ability to achieve this within an agreed timeframe.
- Evidence of ongoing professional development relevant to strategic leadership and housing services.
About You
You will be an authentic, values-driven leader with a clear commitment to social housing and improving tenants’ lives. Ambitious, commercially aware and politically astute, you will combine strategic thinking with effective operational leadership.
You will bring a strong focus on tenant outcomes, a commitment to regulatory excellence and the ability to motivate teams to deliver lasting improvements.
Working Arrangements
- Based in Norfolk, with flexible hybrid working by agreement.
- Full-time, permanent position.
- Appointment is subject to a Basic DBS check.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location