Insight Select
Director of Tenant Services
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Director of Tenant Services
Norfolk | Hybrid | £100,000 per annum
Are you an experienced housing leader looking for a senior role where you can shape strategy, lead transformation and make a genuine difference to tenants and communities?
We are partnering with a well-established social housing organisation in Norfolk to appoint a Director of Tenant Services. This is a pivotal leadership position, offering the opportunity to influence the future direction of tenant services across the organisation while working as part of the Senior Leadership Team.
The Role
- Setting and delivering an ambitious strategic direction for Tenant Services.
- Leading and developing a high-performing leadership team across multiple service areas.
- Driving service improvement, transformation, and organisational change.
- Ensuring strong performance, value for money, governance, and regulatory compliance.
- Providing assurance, insight, and constructive challenge to the Executive Team and Board.
- Maintaining a strong understanding of tenant experience and frontline service delivery.
- Overseeing key areas of housing management including safeguarding, ASB, domestic abuse, tenancy fraud, and tenancy sustainment.
- Leading organisational learning from complaints, customer feedback, service failures, and Ombudsman determinations.
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About You
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- Significant senior leadership experience within housing, landlord services, or a comparable regulated environment.
- A strong understanding of social housing regulation, Consumer Standards, safeguarding, and Ombudsman expectations.
- A proven track record of leading large-scale service, cultural, or organisational transformation.
- Experience working at Executive, Board, and Committee level.
- Strong commercial and financial understanding, including responsibility for significant budgets and resources.
What's on Offer?
- £100,000 salary
- Norfolk, Hybrid working
- A highly influential Director-level position
- Membership of the Senior Leadership Team
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