People Programs & Change

• Lead communications for enterprise-wide People initiatives across talent, leadership, performance, total rewards, culture, engagement, organizational design and employee experience.
• Partner with People Centers of Excellence, People Business Partners and Transformation leaders to build communication and engagement plans that support implementation and adoption.
• Develop change narratives explaining the case for change, colleague and leader impacts, and actions required at each stage.
• Equip leaders and managers with clear messages, practical toolkits and guidance to communicate with their teams.
• Use employee feedback to improve communications and make progress against commitments visible.

Measures of Success:

• Delivery against program milestones; employee awareness and understanding; manager cascade readiness and use; feedback quality; adoption indicators agreed with program owners.

Employee Value Proposition & Employer Brand

• Lead communications that bring Kroll’s Employee Value Proposition to life across the employee experience.
• Partner with Marketing, Talent Acquisition and external communications colleagues to align internal and external messaging and employer brand positioning.
• Identify and amplify authentic stories about Kroll’s culture, values, careers and impact, grounded in evidence and employee experience.

Measures of Success:

• Consistency and credibility of EVP messaging; quality and reach of employee stories; alignment of internal and external channels; employee and candidate feedback where available.

Governance, Channels & Measurement

• Establish an operating model between People and Communications with clear roles, planning processes, governance and communication standards.
• Coordinate across Communications, Marketing, People and the business to deliver consistent messages in a global matrixed organization.
• Choose channels and formats based on audience needs and evidence of effectiveness.
• Set measures for major People communications and change programs across reach, understanding, engagement, adoption and impact; use insights to improve delivery.
• Prioritize work, resources and partner support with commercial and operational discipline, improving processes and scalability.

Measures of Success:

• Clarity of accountabilities and decision rights; adherence to plans and standards; reach and engagement by audience; actionable reporting; measurable process or resource improvements.

LEADERSHIP EXPECTATIONS

• Lead complex People communications initiatives from strategy through execution, defining outcomes, milestones, risks and measures of impact.
• Apply deep communications and change expertise, data and employee insight to shape decisions and deliver consistently high-quality work.
• Exercise sound commercial judgment when prioritizing investment, resources and competing requests; improve efficiency and scalability within the remit of the role.
• Act as a senior advisor to People and business leaders, anticipating needs and influencing through credible, practical recommendations.
• Role model One Team, One Kroll by connecting People, Communications, Marketing, Transformation, Service Lines and regions around shared outcomes.
• Set clear expectations for colleagues and partners accountable for delivery; provide constructive feedback, mentoring and knowledge sharing to build capability.
• Create an inclusive environment that welcomes different perspectives and appropriate challenge, while holding work to high standards of accountability and discretion.

EXPERIENCE & CAPABILITIES

• 12+ years of progressive experience in People, HR, employee or internal communications in a complex, matrixed and global organization.
• Significant experience leading communications across talent, performance, total rewards, culture, organizational change and employee experience.
• Proven success delivering communications for large-scale transformation or organizational change programs, including employee and manager engagement.
• Demonstrated experience advising Chief People Officers, executive leaders and senior stakeholders on sensitive or complex issues.
• Strong track record of partnership across People, Communications, Marketing, Transformation and business leadership teams.
• Experience developing executive and Board-level materials, leadership narratives, strategic campaigns and multi-channel communications.
• Exceptional writing, editing and storytelling skills, with the judgment to simplify complex topics without losing nuance.
• Strong planning, prioritization, measurement and stakeholder management skills; comfortable balancing strategy with hands-on delivery.
• High discretion, resilience and sound judgment, with a global mindset and sensitivity to local audiences.
• Professional services, consulting, financial services or similar organizational experience preferred.
• Bachelor’s degree in communications, journalism, marketing, human resources or a related discipline, or equivalent professional experience.

CORE OUTCOMES

• A coherent People narrative and communications strategy that connects firm priorities to the employee experience.
• Trusted advice and high-quality executive communications for the Chief People Officer and People Leadership Team.
• Clearer employee and manager understanding of People programs and organizational changes, supporting their adoption.
• Coordinated planning and governance across People and Communications, with disciplined use of channels and resources.
• A credible and visible Employee Value Proposition supported by authentic storytelling and evidence of communications impact.

In order to be considered for a position, you must formally apply via careers.kroll.com.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.