Job Overview

Acts as the primary client lead for complex clinical studies or programs, driving operational delivery across multiple vendors and teams. Develops and executes risk-management strategies, resolves escalated project issues, and provides line management and talent development for project management staff.

Summary of Responsibilities

• Primary client contact for assigned clinical studies or programs, working independently with generally highly complex strategy, multiple vendors, sub-CROs with no planned oversight. May have other Project Managers working in a matrix environment with program level oversight
• With a primary focus on operational delivery, develops strategies to manage risk and control and improve operational execution. Utilize staff to maximize contribution and organizational effectiveness
• Contributes to resolution of escalation of project level issues
• Oversees the line management and talent development of Individual Contributors and/or Managers of Project Managers
• Success in the role involves leveraging experience to drive solutions, developing and maintaining strong relationships with key stakeholders at all levels of the business, and expanding client portfolios as well as contributing to growth objectives through training, allocation and ongoing mentorship of experienced team members
• Leads the project team to facilitate the successful design, implementation, tracking and maintenance of all project plans, adhering to professional standards and SOPs, according to contracted timelines and budget
• Accountable for TMFs including TMF Index & Plan, audit readiness and delivery of the TMF per agreed upon timelines, when contracted by client
• Proactively lead quality control and risk assurance activities to meet regulatory, internal and client requirements
• Fosters positive client experiences through effective communication and collaboration
• May serve as a primary contact for a strategic client relationship. Develops and manages strategic relationship level fundamental documents, including charters, MSA negotiation, rate card input, operations and quality plans, etc. Initiates process improvement to address variance
• Designs delivery strategy for large scale bid defense and performs other business development activities
• Attracts, selects, onboards, develops and retains high performing talent, strengthens talent bench and succession
• All other duties as needed or assigned