Head of Responsible Artificial Intelligence (Risk and Controls), HSBC UK

Business Risk & Resilience

Locations: Birmingham / Sheffield / Leeds

Reporting to: Head of Business Risk & Resilience, HSBC UK

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities. It’s a great way to take on a fresh challenge, broaden your experience, and build on your knowledge of HSBC to grow further.

HSBC UK Business Risk & Resilience helps protect our customers, colleagues and the bank by ensuring we deliver safely, fairly and securely—supported by strong governance, effective oversight and a resilient control environment.

We’re recruiting a Head of Responsible Artificial Intelligence (Risk and Controls) to lead HSBC UK’s Responsible AI agenda within Business Risk & Resilience. This is a senior risk leadership role, setting the risk and controls strategy, governance and oversight to ensure AI (including GenAI) is designed, deployed and operated in line with UK regulatory expectations and HSBC UK’s risk appetite.

In this role you will:

• Define AI risk and control expectations by establishing minimum control standards and monitoring thresholds for AI/GenAI use cases, including customer-facing and material decisioning.
• Lead AI risk and control governance and decision forums, ensuring clear decision rights, consistent outcomes across business lines, and effective escalation routes.
• Provide advice on risk and controls across the AI lifecycle, covering intake, data suitability, development, validation, deployment, monitoring, change management and decommissioning.
• Drive UK regulatory readiness, translating supervisory expectations into practical requirements and evidence (e.g., FCA/PRA expectations on governance, model risk, operational resilience, consumer outcomes and third-party risk).
• Strengthen operational resilience for AI services, including impact tolerances, dependency mapping, testing and recoverability; lead response to AI-related incidents and ensure sustainable remediation.
• Set third-party and supply chain assurance requirements for vendor AI solutions (transparency, auditability, data rights, security and exit plans) and oversee ongoing monitoring.
• Deliver MI, reporting and assurance to senior risk committees on AI inventory, materiality, KRIs/KPIs, issues, incidents and remediation progress; support Internal Audit and regulatory reviews.
• Build capability and culture, developing a high-performing team and embedding training, playbooks and communities of practice to enable responsible innovation.