Four Seasons Hotels and Resorts
Director, Spa & Wellness
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
About the Role
We’re looking for an inspiring, commercially minded, and guest-focused Director of Spa to lead our luxury spa operation. As the strategic leader of the spa, you will be responsible for delivering exceptional guest experiences, driving commercial performance, leading a high-performing team, and ensuring the highest standards of service excellence across all areas of the business.
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This is an exciting opportunity for an experienced spa professional who is passionate about wellness, hospitality, and leadership. You will play a pivotal role in shaping the spa's vision, enhancing revenue opportunities, developing talent, and positioning the spa as a market-leading wellness destination.
What You Will Do
- Provide strategic leadership for all spa operations, ensuring the delivery of exceptional guest experiences and service standards
- Lead, inspire, and develop a diverse spa team, fostering a culture of engagement, accountability, and excellence
- Drive commercial performance through effective revenue management, budgeting, forecasting, and achievement of financial targets
- Develop and implement innovative spa programs, treatments, wellness offerings, and guest experiences that align with market trends and brand standards
- Monitor and analyse key performance indicators, identifying opportunities to improve profitability, operational efficiency, and guest satisfaction
- Oversee recruitment, onboarding, training, succession planning, and ongoing development of spa team members
- Work closely with hotel leadership and departmental colleagues to deliver seamless guest journeys and support wider business objectives
- Manage relationships with suppliers and product partners, ensuring optimum stock levels, cost control, and retail performance
- Ensure all spa facilities are maintained to the highest standards of presentation, cleanliness, safety, and operational excellence
- Lead guest service recovery initiatives, proactively resolving concerns and continuously improving the guest experience
- Develop and execute marketing and promotional initiatives to increase spa awareness, utilisation, membership growth, and retail sales
- Ensure full compliance with all health, safety, hygiene, and regulatory requirements
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What You'll Bring
- Proven experience in a senior spa leadership role, preferably as a Director of Spa, Spa Manager, or similar position within a luxury hospitality environment
- Strong commercial acumen with experience managing budgets, forecasting, revenue generation, and cost control
- A passion for wellness, luxury hospitality, and delivering exceptional guest experiences
- Exceptional leadership skills with a track record of building, motivating, and developing high-performing teams
- Excellent communication and interpersonal skills, with the ability to engage effectively with guests, colleagues, and stakeholders at all levels
- A strategic and innovative mindset with the ability to identify opportunities for business growth and service enhancement
- Strong operational management experience with excellent attention to detail and organisational skills
- Experience using spa management systems, reporting tools, and Microsoft Office applications
- The ability to analyse business performance data and implement effective action plans
- A flexible approach and commitment to maintaining the highest standards in a dynamic hospitality environment
Benefits
- Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
- Employee travel programme
- BUPA dental health care
- Excellent Training and Career Development opportunities
- 28 days holiday per annum including bank holidays (increasing based on length of service)
- Group Personal Pension Plan upon completion of three months’ service
- Opportunities to build a successful career with global potential
- Access to Wagestream – a salary advance benefit
- WeCare Employee Well Being Platform
- Uniform and free meals on duty
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