Four Seasons Hotels and Resorts
Director, Spa & Wellness
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About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
About the Role
Four Seasons is seeking a dynamic and experienced Corporate Director, Spa and Wellness to help shape the future of luxury wellness across our global portfolio of 135+ properties. Based in London with a global remit, this high-impact leadership role partners closely with the Vice President, Wellness to support and develop Spa Directors worldwide, driving operational excellence, commercial performance, guest satisfaction, and employee engagement.
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This is a hands-on operational leadership position for a passionate wellness professional who thrives on coaching teams, elevating performance, and translating global strategy into exceptional guest and employee experiences.
What You Will Do
- Support Senior Spa Directors and Spa Directors across the global portfolio through regular property visits, operational guidance, and leadership development.
- Drive operational excellence by implementing best practices, service standards, toolkits, and performance improvement initiatives.
- Lead the rollout of dynamic pricing and revenue optimisation strategies to maximise spa profitability and commercial results.
- Partner with Digital, Revenue Management, and Technology teams to increase online booking adoption and enhance the guest booking journey.
- Analyse guest satisfaction data and lead initiatives to improve Qualtrics scores, service delivery, and overall wellness experiences.
- Champion employee engagement, leadership trust, career development, and talent retention across the global spa division.
- Ensure consistent execution of the Four Seasons wellness brand and standards aligned with the pillars of Mind, Body, Nutrition, and Sleep.
- Support new spa and wellness developments, pre-openings, owner engagement, and the continued evolution of innovative wellness concepts.
- Collaborate with global stakeholders to identify trends, share best practices, and drive sustained operational and financial performance.
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What You Bring
- A minimum of 10 years' experience leading luxury spa, wellness, or lifestyle operations in a global or multi-property environment.
- Proven success as a Senior Spa Director, Wellness Director, or equivalent leadership role within a world-class hospitality brand.
- Strong operational expertise with a passion for coaching, mentoring, and developing high-performing teams.
- Demonstrated experience improving guest satisfaction, employee engagement, and commercial performance across multiple locations.
- Deep understanding of revenue management, dynamic pricing, yield optimisation, and wellness business models.
- Experience driving digital transformation, online booking growth, and adoption of technology-enabled guest experiences.
- Strong analytical skills with the ability to interpret performance data, identify opportunities, and implement practical solutions.
- Excellent communication, presentation, and stakeholder management skills, with the ability to influence across cultures and functions.
- A collaborative, people-first leadership style combined with commercial acumen and strategic thinking.
- International experience, cultural agility, and willingness to travel globally to support a diverse portfolio.
Join Four Seasons and play a pivotal role in shaping the future of luxury wellness, empowering teams, elevating guest experiences, and driving innovation across one of the world's most respected hospitality brands.
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