ClearCourse
Director - TISSL
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Director - TISSLClarCourse | Milton Keynes | Hybrid
TISSL, ClearCourse Hospitality’s premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management, account management, new business, and implementation.
To be considered for this role, you must have direct, hands-on experience with restaurant or hospitality POS systems. Applications without this will not be progressed.
Key Accountabilities:
- Own and deliver new ARR targets, leading a BDM team with a disciplined, insight-led sales approach across premium restaurant groups, hotel F&B, and Michelin-level venues
- Drive ClearAccept payment attach on every new deal, treating embedded payments as a commercial priority
- Oversee Account Management to deliver NRR growth, proactive retention, and structured churn prevention across the TISSL estate
- Own customer satisfaction performance, establishing feedback loops between customer-facing teams and Product to embed the voice of the customer into roadmap decisions
- Define and evolve TISSL's go-to-market strategy, representing the business in group-level commercial and product forums
- Lead team structure, performance, and development across BDM, Account Management, Product Management, and Implementation
- Deliver accurate reporting across six KPIs to the MD and group leadership, with clear commercial narrative
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Required experience:
- Proven leadership of a B2B SaaS or technology business unit, with P&L or revenue ownership across growth and retention metrics
- Direct, hands-on experience with restaurant or hospitality POS systems. Candidates without this will not progress
- Track record of leading mixed commercial teams spanning sales, account management, and operations
- CRM-driven pipeline management and forecast discipline, using Pipedrive, Salesforce, HubSpot, or equivalent
- Experience selling into or managing relationships with premium restaurant groups, hotel F&B, or branded hospitality venues
- Comfortable using AI tools in day-to-day workflows and identifying where they add genuine output across sales and customer operations
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Desired:
- PE-backed or high-growth environment where ARR, NRR, and EBITDA are the operating language
- Embedded payments or integrated card processing exposure
- Working knowledge of Lightspeed, Toast, or equivalent competitive platforms
What We're Looking For:
- Equally comfortable in a customer conversation and presenting to senior leadership
- High ownership, data-led, and able to drive a commercial agenda without waiting for direction
- Effective in a fast-moving, acquisition-driven business where priorities shift
Benefits:
- Competitive salary + bonus
- 25 days holiday + your birthday off
- Private medical insurance (Bupa) & health cash plan
- Life assurance & income protection
- Enhanced parental leave & family wellbeing support
- Perkbox discounts & perks
- Generous pension contributions
- Hybrid working model
If this sounds like your next move, apply now or send your CV and a brief note on your POS experience directly to mwilczek@clearcourse.co.uk
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