Xe.com
Director Wallet & Card Program - Xe
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Description
At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.
About This Role
To lead XE's Wallet & Card program strategy, delivery, and growth, serving as the end-to-end project and business sponsor for the program across all regions where XE operates. This role has primary responsibility for the UK and EU region, while also driving further geographic expansion of the program. The role works closely with Product, Technology, Compliance, Operations, Finance, and Support teams to ensure smooth post go-live activities and to lead growth initiatives in partnership with key stakeholders.
OUR PRINCIPLES
- AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
- RESPONSIBILITY - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility
- COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community
Roles & Responsibilities
- Act as the project and business sponsor for XE's Wallet & Card program, owning end-to-end delivery across all regions where XE operates.
- Take primary ownership of the UK and EU card program, from strategy and launch through steady-state operations, while identifying and driving expansion into new regions.
- Partner closely with Product and Technology teams to define requirements, prioritize the roadmap, and ensure timely, high-quality delivery of card program features and enhancements.
- Work with Operations and Support teams to ensure smooth, well-governed post go-live operations, including issue resolution, service levels, and customer experience.
- Collaborate with Finance to manage program budget, profitability, and business case tracking for the card program.
- Lead engagement with card issuing partners, program managers, card schemes (Visa/Mastercard), and other third-party vendors to ensure compliant and seamless program delivery.
- Drive growth initiatives for the card program in partnership with Marketing, Sales, and regional stakeholders, identifying opportunities to increase adoption, usage, and revenue.
- Define and track KPIs for program performance, using data and stakeholder feedback to drive continuous improvement.
- Ensure the program's compliance with local regulatory requirements across the UK, EU, and other regions of expansion.
- Serve as the key point of escalation and alignment across cross-functional teams (Product, Tech, Operations, Finance, Support, Compliance/Legal) for all card program matters.
- Build and present regular updates on program status, risks, and growth opportunities to senior leadership and stakeholders.
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Position Requirements
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- 8-10+ years of experience in product/program management or leadership roles within digital payments, card issuing, wallets, or fintech.
Perks & Benefits
- Competitive Salary & Discretionary Bonus
- 23 days annual leave increasing with each year of service (capped at 28 days)
- Paid day off for your Birthday
- 4% employer pension contribution
- Discounted Euronet Employee Share Purchase Plan (ESPP)
- Life Cover, Income Protections Scheme & Critical Illness cover
- Healthcare
- Plumm Mental Health and Wellbeing
- Volunteering day for a charity of your choice
We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.
At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on recruitment@xe.com
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
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