Sixty | sixtylearn.com
Disability, Accessibility and Passenger Support Trainer
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Location: Remote
Type: Temporary Contract
Salary: £300 per day
Start date: Immediate start available (Aug - Oct)
Overview
We are seeking an experienced Disability, Accessibility and Passenger Support Trainer or Subject Matter Expert to work with our team on a temporary consulting basis.
The role involves supporting the design of digital training simulations for frontline railway professionals. These will focus on helping colleagues communicate confidently and appropriately with disabled passengers, understand different accessibility needs and provide effective assistance in realistic frontline situations.
What you’ll do as an SME
- Draft relevant content and training guides, drawing on your knowledge, experience and industry best practice.
- Develop realistic scenarios involving disabled passengers and a range of accessibility and assistance needs.
- Provide practical guidance on supporting wheelchair users and passengers with reduced mobility, including appropriate communication, offering assistance and avoiding assumptions.
- Provide guidance on how staff should approach, communicate with and assist passengers who are blind or visually impaired.
- Advise on supporting passengers with other disabilities and access needs, including hearing impairments, neurodivergence, learning disabilities and non-visible disabilities.
- Help define appropriate, respectful and person-centred language and behaviours when communicating with disabled passengers.
- Develop scenarios that help frontline colleagues understand when and how to offer assistance, ask appropriate questions and respond when planned assistance does not go as expected.
- Define what good performance looks like, including learner evaluation criteria, appropriate responses and common mistakes.
- Review scripts, learner responses and digital training materials for accuracy, sensitivity, inclusivity and realism.
- Act as a subject matter expert, helping our team design effective digital learning experiences.
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Essential requirements
- Recent and extensive experience designing or delivering disability awareness, accessibility, inclusion or passenger assistance training.
- Strong practical knowledge of supporting disabled people in customer-facing or frontline environments.
- Detailed knowledge of supporting wheelchair users and people with reduced mobility.
- Detailed knowledge of supporting people who are blind or visually impaired.
- Broad understanding of a range of disabilities and access needs, including visible and non-visible disabilities.
- Strong understanding of inclusive, person-centred communication and the importance of avoiding assumptions about an individual’s needs or capabilities.
- Up-to-date knowledge of accessibility, reasonable adjustments and good practice when providing services to disabled people.
- Recognised qualification in education, training or an equivalent area.
- Willing and able to write detailed training guides and realistic scenarios from scratch.
- Strong written and verbal communication skills.
- Proficient with Microsoft 365.
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Desired requirements
- Experience within the railway, public transport or another frontline customer-service environment.
- Relevant qualifications in disability awareness, accessibility, equality, diversity and inclusion or passenger assistance.
- Knowledge of passenger assistance processes, accessibility policies or relevant transport accessibility requirements.
- Experience designing new or bespoke training programmes.
- Experience contributing to scenario-based or digital learning.
- Experience working directly with disabled people, accessibility organisations or disability advocacy groups.
More about Sixty
We are a small, high-growth edtech start-up on a mission to change how learning is approached and how frontline teams are engaged.
We build mobile-first, immersive and AI-driven learning experiences that allow people to practise important workplace conversations and decisions.
Closing remarks
We are looking for an immediate start to help us bring innovative railway training simulations to life. There may be potential for further work after this contract ends.
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