Norfolk County Council
Disability Services Access Coordinator
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Disability Services Access Co-ordinator - Short Breaks Team (two positions available)
Salary: £38,510 to £40,444 per annum
Contract: Secondment Opportunity / Temporary Contract for 12 Months
Hours: 37 hours per week
Grade: I
Location: County Hall
About the Role
The Short Breaks Team currently supports over 4,000 children with disabilities aged 5–17, and we are seeking two full-time Disability Services Access Coordinators.
Families self-refer to our service, and we receive over 100 new applications every month, alongside reviewing each child’s Short Break Plan annually. In addition, we provide advice and guidance to Social Workers, practitioners, and a wide range of professionals regarding Short Breaks, eligibility, and commissioned services.
As a Disability Services Access Coordinator, you will play a key role in ensuring that families receive a fair, transparent, and needs-led Short Breaks offer. You will review assessments, identify support needs, and work directly with families to ensure service providers are meeting expectations. You will also act as the liaison officer for a number of commissioned Short Breaks providers, supporting contract monitoring, performance reporting, and service development.
In this role, you will:
- Review child and family assessments to identify need and inform Short Breaks provision
- Ensure families can access services within the Short Breaks offer
- Work directly with families where support arrangements are not meeting need
- Resolve concerns or complaints linked to commissioned services
- Monitor allocated commissioned providers and report on contract performance
- Identify gaps in service delivery and contribute to service improvement
- Manage resources within agreed budget allocations
- Analyse data and support performance reporting across the service
You will need to enjoy working as part of a team, be able to prioritise a busy workload, and respond flexibly to the needs of the service.
Skills and Knowledge
You will need:
- Strong communication skills and confidence working with families and professionals
- Knowledge of the Children and Families Act 2014 and relevant disability legislation
- A good understanding of child development and safeguarding processes
- Experience supporting children, young people, and families
- Experience using assessment to inform service provision
- Confidence using IT systems and maintaining accurate data
- The ability to work within budgets and support contract monitoring
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Work Location
There is a requirement to work at County Hall at least one day per week, with some travel across the county to support with Short Breaks information sharing and engagement sessions.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
For further information regarding the post, please contact: Jordan Burrell (Team Manager – Short Breaks) via jordan.burrell@norfolk.gov.uk.
Benefits
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part-time, remote, and hybrid working – dependant on your job role and business need.
- Financial benefits such as:
- 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema, and days out. Norfolk Rewards
- A Blue Light card Blue Light Card
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments, and dependants’ pensions.
- Tax-efficient ways of getting extra pension and new bikes
- Access to our tax-efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard-to-fill job
You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
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We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 6 October 2026 at 23:55
All other applicants closing date: 20 October 2026 at 23:55
We have miles of beautiful coastline and our unique Broads, thriving market towns, and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county is a great place to live, work, and visit, and is an excellent environment for businesses to start, grow, and innovate.
We are the main local authority for Norfolk, providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high-quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations, and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
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