Local Government South East
Disabled Facilities Grant Support Officer
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Part Time
Eastleigh, Hampshire
Posted 5 hours ago
£27,566, pro-rata (Band 3) £ / Year
Closes: 6 October 2026
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Disabled Facilities Grant Support Officer
Fixed Term Contract – 9 months
Part time- 18 hours a week (flexible work pattern)
Salary £27,566, pro-rata (Band 3)
Do you want to make a difference?
Here at Eastleigh Borough Council we are committed to making a positive difference for all the residents, businesses and visitors to Eastleigh and we are proud to be delivering on our promise to create sustainable and healthy communities and increase employment and wellbeing opportunities for all.
An exciting opportunity has arisen for a professional and driven individual to join our Disabled Facilities Grant Team, within the People & Communities service area. Facilitating the delivery of life-changing adaptions which enable people to access all areas of their homes.
The role
We are looking for an experienced individual to provide customer services and administrative support. You will deal with enquiries from both existing and new customers and carry out a variety of administrative tasks ensuring Council standards, protocols and processes are adhered to at all times.
These Tasks May Include
- Manage incoming cases
- Raise purchase orders and invoices
- Check application forms
- Complete financial means testing
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About You
We are looking for someone who is proactive, flexible, has a strong desire to deliver great customer service and be willing and able to learn new systems and processes quickly.
Essential Criteria
- Some experience (minimum one year) of working in a customer focused, service delivery role and good admin skills.
- An understanding of the relevant legislation and regulations applied to area of service delivery.
- Proven ability to analyse and respond to requests and understanding when to escalate a case.
- Proven ability to be accurate, detailed and professional in approach to work.
- Proven ability to deliver high standards and good customer service.
- Strong ICT skills and proven ability to learn new systems quickly.
Desirable Criteria
- The ideal candidate will have excellent communication skills, the ability to prioritise workloads and be able to work with minimum supervision.
- You will need to be self-motivated, have a positive approach to change, and be prepared to share knowledge and skills as well as having a flexible, can-do attitude.
- You will have the ability to handle varying data and queries, remain calm and professional even when the pressure of workload is high.
About Us
In return you will be working with a great team in an organisation that is truly committed to a flexible, inclusive and enjoyable work environment. We are passionate about personal and professional development for all staff, offering exceptional conditions of employment as an accredited Living Wage Employer, plus the chance to make a lasting difference to the community of Eastleigh.
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Our Benefits Include
- 23-28 days annual leave (depending on local government continuous service)
- Flexible working arrangements and ability to accrue up to 2 days additional leave per month (subject to operational requirements – pro rata for part time staff)
- Defined Benefit Pension Scheme
- Places Leisure, Eastleigh – 30% off Full Membership
- Confidential Employee Advice and Support Programme
- Excellent town centre working environment close to public transport links
- Discounted parking
If you have the skills, experience and motivation we are looking for, we would love to hear from you.
Please include your CV and a supporting statement with your application.
For an informal discussion about the role, please contact aaron.laver@eastleigh.gov.uk
Closing date: 6 October 2026
Interview date: week commencing 12 October 2026
To apply for this job please visit jobs.eastleigh.gov.uk.
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