Whittington Health
Discharge Flow Coordinator
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Job Description
Role Overview
The post holder will provide a comprehensive service to the Trust with a focus to facilitate effective discharge planning and timely discharge of patients who no longer require an acute bed in the hospital. This will be achieved through working closely with the ward-based multi-disciplinary teams, the EIM site team, allied services e.g., pharmacy, transport, pathology, and community partners (health and social care).
Key Responsibilities
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Plan and facilitate timely discharges using agreed processes for patients from point of admission to the hospital to the discharge of patients to their own home or alternative care facilities.
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Ensure the ward team and professionals from other agencies involved in the onward care of patients are informed of all plans relating to their discharge.
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Ensure that IT systems supporting the function of discharge are populated with timely and accurate information and updated regularly to ensure a ‘real time’ understanding of the wards current and predicted capacity.
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Carry out daily practice in line with our Trust values:
Innovation
Compassion
Accountability
Respect
Excellence
Flow Coordination
Flow coordination refers to the management of all aspects of patient flow from admission to discharge.
MAIN DUTIES – Flow Coordinator
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- Support safe, efficient discharge processes and reduce patient length of stay by leading discharge planning for clinically ready patients.
- Ensure smooth ward processes from admission to discharge, acting as the key contact for MDT, EIM, Site Team, and stakeholders.
- Attend daily board rounds, prioritising patients with planned discharge dates (PDD) within 48 hours.
- Update clinical systems (e.g. Patient Flow) with accurate discharge information, actions, and delays.
- Ensure completion of discharge checklists (TICKED), including medications, referrals, transport, and communication with patients and families.
- Monitor outstanding investigations and escalate delays promptly to maintain flow.
- Confirm care arrangements with relevant teams and communicate clearly with all parties.
- Work closely with MDTs, therapists, social and community services to ensure continuity of care and challenge delays where appropriate.
- Maintain confidentiality and act as first point of contact for discharge queries.
- Facilitate clear communication and manage sensitive conversations effectively.
- Keep accurate records and escalate issues beyond scope.
- Follow Trust policies, manage workload flexibly, and support administrative tasks such as transport booking, documentation, and staff induction.
- Maintain safe practice, support service improvement, and adhere to equality, diversity, and professional standards.
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Whittington Mission, Vision and Goals
Mission
Helping local people live longer, healthier lives.
Vision
Provide safe, personal, co-ordinated care for the community we serve.
Goals
- To secure the best possible health and wellbeing for all our community.
- To integrate and coordinate care in person-centred teams.
- To deliver consistent, high quality, safe services.
- To support our patients and users in being active partners in their care.
- To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research.
- To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population.
Whittington Values
Our values underpin everything we do. Our staff are committed to delivering the following values in everything they do.
Our ICARE values have been created by our staff and are embedded in our appraisal and planning processes and form part of our staff excellence awards.
Contact Information
For further details / informal visits contact:
- Name: Jeffrey Adu-Twum
- Job title: Senior Discharge Coordinator
- Email address: jeffrey.adu-twum@nhs.net
- Telephone number: 07989852928
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