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Company Description
House of Ayeza is a luxury fashion retailer specializing in authentic Pakistani designer wear, meticulously stitched with premium laces and accessories. The company offers free UK delivery and worldwide shipping, making its ready-to-wear collections accessible to customers across the globe. House of Ayeza features renowned brands such as Imrozia, Serene, Azure, Asim Jofa, and others, bringing curated designer looks to fashion enthusiasts. The brand focuses on delivering a seamless blend of tradition and modernity in every piece, supported by a reliable and customer-focused shopping experience. Team members join a growing business that values quality, cultural heritage, and operational excellence.
Role Description
The Dispatch Supervisor is a full-time, on-site role based in Cheadle, responsible for overseeing daily dispatch operations and ensuring timely, accurate order fulfillment. This role includes:
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- Coordinating shipments for UK and international customers
- Assigning work to dispatch staff
- Monitoring order status
- Resolving issues that may delay delivery
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The Dispatch Supervisor will maintain dispatch records, verify shipping documents, and ensure compliance with relevant transport and safety guidelines. The role involves close collaboration with warehouse, customer service, and logistics partners to optimize workflows, manage priorities, and support a high standard of customer satisfaction. The individual will also contribute to process improvements, staff training, and performance monitoring to keep operations efficient and reliable.
Qualifications
- Strong supervisory skills and experience leading dispatch or logistics teams.
- Hands-on dispatching experience, including scheduling shipments, routing orders, and coordinating with carriers.
- Effective communication skills for collaborating with internal teams, external partners, and customers.
- Knowledge of DOT regulations or equivalent transport and safety standards relevant to shipping operations.
- Customer service skills, with the ability to handle inquiries, troubleshoot delivery issues, and maintain a professional demeanor.
- Experience in retail, fashion, or e-commerce logistics is advantageous.
- Strong organizational and time management abilities, with attention to detail and accuracy in documentation.
- Comfort with using dispatch or warehouse management software and basic proficiency in MS Office or similar tools.
- Ability to work on-site in Cheadle, adapt to a fast-paced environment, and support flexible operational demands.
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