Dispatcher

About PrimeFlight UK

At PrimeFlight UK, we take pride in our essential role of keeping flights on schedule and ensuring that passengers, baggage, and cargo reach their destinations safely and efficiently. We believe that it’s the small things that matter like details, improvements, and investments that collectively make a difference for our customers, employees, partners, and the world we live in.

If you are passionate about quality service, with a commitment to putting our customers at the center of everything you do, we would love to hear from you. Join our team and be part of a dynamic environment where your skills and dedication are valued and where you can grow and develop your career.

Role Overview

This role maintains responsibility for the safe and efficient turnaround of aircraft. Working in the Back of House department, the Aircraft Dispatcher must maintain all relevant training including weight and balance, dangerous goods regulations, and internal airline policies. This position involves greeting arriving aircraft, attaching passenger boarding bridges, facilitating disembarkation, coordinating all stakeholders involved in the turnaround, overseeing ramp operations and aircraft loading, creating and amending loadsheets (including performing LMCs) and liaising with aircraft crew to facilitate a compliant departure. The Aircraft Dispatcher must maintain an agile, proactive, and diligent approach, with a safety-first mindset and a desire to strive for service excellence.

Role Responsibilities

• Maintain accountability for delivering safe operations.
• Consistently deliver the highest possible level of customer service to client airlines.
• Effectively and efficiently manage aircraft turnarounds, and maintain responsibility for aircraft, passenger, and staff safety and security.
• Remain accountable for on-time performance, including maintaining ownership for accountable/station delays and taking actions to prevent them. Strive to minimize any accountable/station delays and to deliver turnarounds to the specified Minimum Ground Times (MGTs).
• Ensure all staff members attending the aircraft turnaround are compliant with safety and security regulations set by the airport, airline, PrimeFlight, and the Civil Aviation Authority (CAA). This includes full adherence to Personal Protective Equipment (PPE) requirements.
• Maintain responsibility for overseeing and coordinating the safe unloading/loading of aircraft.
• Utilize airline Departure Control Systems (DCS) and load control/weight and balance systems as required.
• Assist with passenger services, including facilitating boarding and disembarkation. Assist at the boarding gate where required.
• Comply with internal and external regulations regarding weight and balance, including delivering accurate and secure loadsheets, and completing Last Minute Changes (LMCs) correctly.
• Supervise ramp agents and customer service agents handling the turnaround.
• Liaise with the fuel supplier and the operating crew to effect accurate loading and loadsheets.
• Ensure that security items, rush/unattended bags are loaded and documented correctly.
• Present an accurate loadsheet to the Captain and conduct LMCs as required.
• Comply with baggage reconciliation and Triple A requirements.
• Operate the passenger boarding bridge in a safe manner and according to airport/PrimeFlight procedure.
• Operate airside vehicles (as trained and directed) in a safe manner.
• Promptly report on any incidents or near-misses that are observed or incurred and provide clear, accurate, and honest details to uphold PrimeFlight just safety culture.
• Wear the specified PrimeFlight uniforms and comply with the uniform regulations.
• Carry out any other reasonable request made by PrimeFlight.