Croydon Council
Disrepair Specialist Support Officer
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Salary range: £ Grade X-Xp.a. plus fantastic benefits
Contract: Permanent / Fixed Term /Secondment
Hours of work: 36 hours per week
Location: Croydon
Disrepair Specialist Support Officer – Grade 8
Help drive disrepair cases through to resolution.
About the role
We’re looking for a Disrepair Specialist Support Officer to join our Housing
Assets & Repairs service.
You’ll play a key role in the day-to-day progression of disrepair claims and
associated works, acting as a central link between residents, the Disrepair
Team, contractors, our repairs partner and other Housing services.
You’ll:
- progress disrepair claims and collate information required under the
Disrepair Protocol - monitor open works orders and make sure inspections and resulting actions
are followed through - identify and progress repairs presenting serious hazards within required
legislative timescales, supporting our operational response to Awaab’s Law - work with residents, contractors and operational teams to resolve
outstanding repairs and property issues - respond to complaints and negative feedback and help resolve quality
concerns - identify delays, trends and issues requiring escalation or service
improvement.
About you
You’ll bring property maintenance experience, preferably gained within housing
or a similar property environment, including experience of property inspection,
common property defects and working with repairs, maintenance or construction
contractors.
You’ll have experience of progressing property or repair issues through to
resolution, following up outstanding works and actions and working with others
to get issues resolved.
You’ll understand the requirements of Awaab’s Law and the importance of
recognising potential hazards, acting within statutory and service timescales
and escalating issues appropriately. You’ll be able to review information,
identify what needs to happen next and make sure inspections, works and other
actions are progressed.
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You’ll also have strong customer service, communication and organisational
skills, with the ability to work sensitively with residents where issues may
be complex or unresolved, maintain accurate records and manage competing
priorities and deadlines.
Why join us?
This is a role where you can make a direct difference to residents and their
homes, helping ensure disrepair cases are taken seriously, actions are
followed through and issues are resolved.
You’ll be working in an important area of social housing, with a role spanning
disrepair, property maintenance, contractor performance and legislative
requirements, and working across teams to help deliver an effective and timely
service for residents.
You’ll also benefit from the Local Government Pension Scheme, up to 31 days
annual leave subject to eligibility plus Bank Holidays, family-friendly
provisions, flexible and agile working in line with service requirements, and
24/7 Employee Assistance Programme support.
To view the job profile please click here
Application closing date: Friday 2 October 2026
Assessment/Interviews: Week Commencing 1 November 2026
Apply early
This vacancy may close without notice if a sufficient number of applications
are received. Early application is therefore encouraged.
Croydon Council is an inclusive employer and welcomes applications from all
sections of the community. We guarantee an interview to disabled applicants
who meet the minimum criteria for the role.
Croydon Council’s priorities
The Council balances its books, listens to residents, and delivers good
sustainable services
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Get a grip on the finances and make the council financially sustainable
- Become a council which listens to, respects and works in partnership with
Croydon’s diverse communities and businesses - Strengthen collaboration and joint working with partner organisations and
the voluntary, community and faith sectors - Ensure good governance is embedded and adopt best practice
- Develop our workforce to deliver in a manner that respects the diversity
of our communities
Key business plan outcomes:
- Croydon is a place of opportunity for business, earning and learning
- Children and young people in Croydon have the chance to thrive, learn and
fulfil their potential - Croydon is a cleaner, safer and healthier place, a borough we’re proud to
call home - People can lead healthier and independent lives for longer
- Croydon Council’s new ways of working
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all
sections of the community. Subject to business needs, we will be pleased to
consider applications from candidates seeking flexible working arrangements
and support hybrid working, whereby staff attend the workplace for part of
their working week and work from home, or elsewhere, remotely for the rest of
the time.
As users of the disability confident scheme, we guarantee to interview all
disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of
children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires
one.
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