Liberty Wines Ltd
Distribution Fleet Manager
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Distribution Fleet Manager
We are looking for a Distribution Fleet Manager to join our team in Basingstoke, leading the distribution fleet team and ensuring our customers receive a consistently high standard of service, while providing operational leadership and administrative support across the distribution function.
What will you be doing
Distribution Operations
- Ensure the team has all relevant delivery bookings in place.
- Manage and review route planning to ensure efficient vehicle utilisation and on-time customer deliveries.
- Ensure drivers deliver a consistently high standard of service to customers.
- Ensure all orders are despatched accurately, on time and with the correct documentation.
- Establish and maintain task lists for all functions, including housekeeping checks.
- Monitor and improve despatch process efficiency to meet and exceed targets and KPIs.
- Ensure compliance checks are carried out on all drivers and vehicles.
- Plan and review peak season vehicle requirements.
- Utilise vehicle routing software to optimise current and future vehicle runs.
- Implement and maintain quality control measures across the despatch process.
Own Fleet
- Manage the team of directly employed drivers within the own fleet.
- Ensure compliance with all relevant driver and vehicle regulations across the own fleet.
- Support the Head of Warehouse Operations in building and developing the own fleet team.
- Deliver ongoing driver training and development.
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People
- Lead the team responsible for the daily loading of the distribution fleet.
- Provide day-to-day team leadership, including performance and absence management.
- Build a culture of continuous improvement through training, coaching and support for team members and contract drivers.
- Monitor and analyse team and contract driver performance, identifying areas for improvement and implementing corrective action.
- Contribute to the development and implementation of strategic plans for the distribution team.
3rd Party Driver Management
- Manage the day-to-day relationship with third-party delivery partners.
- Ensure all third-party drivers are signed up to the relevant SLA.
- Manage third-party driver performance to ensure customers receive the highest standard of service.
- Carry out daily performance reviews to ensure route sequence, OTIF and POD compliance meet our standards.
Service
- Liaise with internal and external departments to ensure effective coordination across the business.
- Handle and resolve customer queries relating to despatch in a timely manner.
- Work in accordance with Company Health and Safety policies and procedures, ensuring all staff comply with Health and Safety requirements.
About you
- Highly experienced in delivering excellent customer service
- Previous experience in use of van route planning software.
- Proven ability to lead and mentor staff and drivers
- Experienced managing 50 + drivers in a fast paced high volume environments
- High attention to detail
- Ability to remain calm under pressure
- Desirable: Excellent geographical knowledge of London and home counties.
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What can you expect
- 25 days holiday excluding public holidays increasing after 2 years’ service
- Personal bonus of up to 5% of salary, based on performance against key objectives
- Company bonus of up to 15% of salary
- Company pension scheme matching up to 5% of contributions
- 18 weeks enhanced maternity leave and 4 weeks paternity leave.
- Cycle to work scheme & Season ticket loan
- Employee Assistance Programme
- Travel insurance
- Employee wine discount
- Retail, wellbeing, technology, and travel discounts
Liberty Wines is an award-winning company and accredited by Investors in People which offers excellent opportunities for training and development alongside a great working environment (and an even better coffee machine). We encourage all our employees to further their wine knowledge through our in-house Liberty Wines Academy and WSET (Wine & Spirit Education Trust) courses alongside building skills and experience over the course of their professional development. Liberty Wines celebrates diversity, and we are committed to creating an inclusive environment where everyone feels comfortable to be themselves.
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