Econofoods
DISTRIBUTION SUPERVISOR
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Econo Foods
Econo Foods is a fast-growing FMCG Retail company specializing in frozen foods. Dedicated to delivering high-quality products at unbeatable prices, we prioritize customer satisfaction every single day. Our commitment to excellence, simplicity and our vibrant colourful people working at Econo Foods sets us apart in the industry. Central to our identity is our unique HO HOLA Culture, characterized by appreciation and recognition. We celebrate the contribution of every individual and foster a supportive environment where everyone can thrive.
We are currently seeking a dynamic individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional customer service, collaborating with a diverse team, and embracing continuous learning and growth, Econo Foods could be the perfect fit for you. Join us in our mission to provide quality products, value, and service to our customers, every single day.
Purpose of the Role
The purpose of a Distribution Supervisor is to manage drivers, delivery assistants, coordinate load communications, track and expedite deliveries, ensure delivery route adherence, resolve invoice discrepancies, ensure fleet maintenance and roadworthiness, manage driver shortages, communicate with customers regarding delivery times, oversee truck washing, implement performance tracking systems, manage fuel usage, and lead the distribution team. Their role is essential in optimizing delivery operations, maintaining customer satisfaction, and ensuring the smooth functioning of the distribution process.
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Key Responsibilities
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- Providing clear and accurate instructions and load information to Delivery Driver and Delivery Driver Assistants, ensuring they are well informed about their assigned tasks and delivery requirements
- Monitoring the progress of Delivery Driver and Delivery Driver Assistant during delivery routes, tracking their locations, and expediting deliveries as necessary to ensure timely and efficient service
- Conducting debrief sessions with drivers to gather feedback, address any issues or concerns, and identify opportunities for improvement in delivery operations
- Receiving delivery route packs and ensuring all governance and payment requirements are met (Customer signatures, Customer request forms, payment slips, etc)
- Resolving any invoice discrepancies or errors related to distribution activities, coordinating with relevant teams to ensure accurate and timely resolution
- Ensuring the conducting of pre-trip inspections of distribution vehicles to ensure their safety, functionality, and compliance with regulations before each delivery
- Implementing performance tracking systems and scorecards to evaluate driver performance, track delivery metrics, and identify areas for improvement in driver efficiency and vehicle utilization (Driver scorecard and Truck scorecard)
- Establishing and fostering a safe work environment and overall safety compliance (Operate within safety standards)
- Managing the team, including organizing daily, weekly, and monthly meetings, overseeing time and attendance, handling leave requests, and addressing industrial relations and providing relevant training
- Conducting team meetings
- Monitoring and contributing to the overall achievement of the team's goals
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