The Air Shop
Division Manager
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About The Air Shop
The Air Shop is an online destination for home ventilation solutions. Experts in MVHR, we design and supply whole house systems for self-builders, developers, and retrofitters. With a wide range of products available, the experienced team offer independent advice and design customer ventilation systems to meet and enhance comfort and indoor air quality in homes. The Air Shop is part of the HRV Group – a group of companies that deliver a range of ventilation solutions and services for new build and retrofit projects.
Role Purpose
We're looking for a hands-on manager to run The Air Shop division - owning the team, the process, and the numbers. You'll manage a small team through the full sales cycle, from lead through to quote, follow-up, and close, while keeping the CRM clean and the process tight. This is a role for someone who cares more about whether things actually get done than how busy everyone looks.
Key Responsibilities
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- Manage the day-to-day operation of the division: leads, quotes, follow-ups, and conversion, tracked through the CRM System
- Line-manage a team of 3: a sales executive, a CAD designer, and an Admin & Logistics Coordinator - setting expectations, reviewing performance, and dealing with HR issues as they arise
- Own process efficiency and identify where leads stall, quotes slip, or follow-ups get missed, and fix it
- Keep CRM data accurate and current, using it to drive decisions rather than just record them
- Take some direct responsibility for customer development and sales, working alongside the Sales Executive rather than only overseeing them
- Set and monitor targets for lead response times, quote turnaround, and conversion rates
- Report on division performance including pipeline health, conversion rates
- Be responsible for sales targets including revenue and margin expectations
- Coordinate across the team so design, sales, and admin/logistics aren't working in silos on the same job
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What We're Looking For
- Proven experience managing a team - hiring, performance management, and day-to-day people leadership
- Comfortable handling HR issues directly and appropriately - this is an advantage, not just a nice-to-have
- Strong process and efficiency mindset - someone who instinctively looks for the bottleneck and fixes it
- Hands-on experience working with a CRM system to manage a sales pipeline
- Experience managing leads, quotes, and follow-ups in a sales or customer-facing environment
- Comfortable holding some personal responsibility for sales and customer development, not just managing others' numbers
- Clear, direct communicator - able to manage a small cross-functional team (sales, design, admin/logistics)
Desirable
- Background in ventilation, HVAC, construction, or a related trade sector
- Experience managing teams that combine sales, technical/design, and operational roles
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