Halfords
Divisional Director - Commercial Fleet Services
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About Us
Halfords Group plc has transformed from a £1.1bn cycling retailer into a £1.7bn motoring and cycling-led business. In FY25, services accounted for over half of the Group's revenue, and B2B now contributes nearly a third.
Commercial Fleet Services (CFS) sits at the heart of this growth, delivering nationwide tyre, servicing and maintenance solutions through a large network of depots and mobile service vans across the UK. Supported by a vast network of garages, retail outlets and mobile vans, Halfords delivers an integrated product and services ecosystem dedicated to ensuring a lifetime of motoring and cycling across the UK.
About The Role
A senior operational leadership role responsible for leading and growing the CFS division across a defined depot network.
- Accountable for delivering safe, efficient, and commercially successful mobile service solutions to a large portfolio of commercial fleet customers and vehicles under contract.
- Leads a team of 5 Regional Managers and c.300 colleagues across 40+ depots, with full divisional P&L accountability.
- Own significant revenue accountability within a £180m organisation, with payroll and non-payroll budget accountability.
- Reports to the Service Delivery Director, CFS, and joins the business at a genuinely exciting point- CFS is twice the size of its nearest competitor, with a clear plan to expand geographic coverage and service proposition.
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Key Responsibilities
- Lead and deliver the CFS divisional strategy, driving profitable growth, operational efficiency and service excellence across depot and mobile operations.
- Develop, coach, and inspire Regional Managers, building strong leadership capability, succession pipelines, and a high-performance culture.
- Own full divisional P&L accountability, delivering sustainable revenue growth, margin improvement, and cost control.
- Drive operational excellence across depot and mobile technician teams, ensuring consistent, high-quality, and reliable service delivery.
- Embed best-in-class health & safety practices, particularly within field-based operations, ensuring full compliance and a proactive safety culture.
- Maintain tight control of costs across labour, fleet operations, stock, and overheads, ensuring robust stock governance and minimisation of loss and working capital exposure.
- Build and maintain strong relationships with key commercial fleet customers, partnering with commercial colleagues on onboarding, account growth and manufacturer-led service reviews.
- Simplify and standardise operational processes to improve efficiency, scalability and service quality as the business grows.
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About You
- Extensive leadership experience across large, geographically dispersed teams.
- A strong track record of P&L ownership, budget management and financial planning.
- Genuine ability to lead, engage and motivate teams through a fast-changing environment.
- Sound knowledge of industry trends and market conditions, with the ability to adapt and flex accordingly.
- A hands-on, commercially minded operator who is equally comfortable in a depot as in a senior leadership meeting.
Reward And Benefits
- A competitive salary, benchmarked against market data, alongside car allowance and annual bonus.
- Pension, life assurance and 30 days annual leave plus bank holidays.
- Ongoing personal and professional development, with support to grow your career within Halfords.
- Hybrid working, with a mix of field, office and home-based work.
- Access to a wide range of colleague discounts across Halfords products and services.
- A strong focus on wellbeing and inclusion, with support and resources to help you thrive at work.
Inclusion and Diversity
At Halfords, we are committed to creating an inclusive workplace where everyone can thrive. We are proud to be an equal opportunities employer and welcome applications from all backgrounds and experiences.
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