Premium Credit Limited
Divisional Head of Partnerships
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Divisional Head of Partnerships
About Premium Credit
At Premium Credit, we create opportunities through convenient payments. As the UK’s leading provider of insurance premium finance and annually charged services, we help more than three million customers manage the cost of essential purchases through a network of 3,000 partners across the UK and Ireland.
We are proud to be recognised as a Great Place to Work®, one of the UK Best Workplaces™ Top 100 and six-time Premium Finance Partner of the Year. We currently hold a 4.4 Glassdoor rating and a 4.5 Trustpilot rating.
Purpose of the Role
You will develop and maintain long-term strategic relationships with broker partners, building trusted connections at senior level and set a clear vision for the partner segment. You will lead a team of 3–6 Partnership Managers, ensuring strategic account plans, partner needs and company objectives are delivered through strong commercial leadership, effective governance and cross-functional collaboration.
Key Responsibilities
- Develop and maintain long-term broker relationships through high-quality strategic account planning.
- Set the vision for the partner segment and lead strategic initiatives that deliver commercial, operational and customer outcomes.
- Build trusted senior-level relationships and ensure Partnership Managers build and maintain effective connections with relevant partner stakeholders.
- Recruit, lead, coach and develop a team of Partnership Managers, setting clear qualitative and quantitative goals.
- Own overall partner relationship management for the partner segment along with managing service requirements, complaints, contracts and the onboarding of new strategic partners through to launch.
- Use partner insight, forecasts and data to support resource planning, management information packs, accurate reporting and commercial decision-making.
- Identify retention, cross-sell and upsell opportunities that meet partner and customer needs.
- Lead business planning, pipeline reporting, trading projections and budget management, maintaining accurate CRM records.
- Collaborate across internal teams to resolve issues and continually improve partner service.
- Maintain effective governance and ensure the segment operates in line with FCA and CBI requirements, conduct risk standards and company policies.
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Person Requirements
- A demonstrable sales background with a consistent record of exceeding targets.
- Strategic account management experience, working with teams and partners to build and deliver plans.
- Financial services or insurance experience gained within an insurance broker, insurer, finance company or bank.
- Experience leading, managing and developing a high-performing team.
- Strong understanding of revenue principles, forecasting, budgeting and commercial performance.
- Excellent negotiation, relationship management and problem-solving skills.
- Confident and concise communication, with the ability to influence stakeholders at all levels.
- A self-starting, tenacious and collaborative approach, with partner and customer needs at the forefront.
- Strong organisational skills and the ability to manage multiple priorities in a dynamic environment.
- Proficiency in Outlook, Excel, Word and PowerPoint, with an understanding of how AI can be used to find solutions.
- It would be beneficial if you bring a data-driven mindset and passion for analytics, together with a CII qualification.
What You'll Get in Return
We offer a supportive, inclusive workplace where colleagues can develop, thrive and be themselves. Benefits include:
- Competitive salary
- 25 days’ holiday, with the option to buy or sell additional days
- Hybrid working
- Private medical and dental cover
- Competitive pension and life assurance
- Employee Assistance Programme and wellbeing support
- Career development, recognition and colleague awards
- Nine Employee Resource Groups championing inclusion and belonging
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We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk
If you're made an offer of employment you'll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.
To ensure you can work from home efficiently you'll be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice
All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.
Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
We're not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.
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