City Facilities Management Holdings Ltd
Divisional Maintenance Supervisor
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Job Title
Job Purpose
The Divisional Maintenance Supervisor will support the Division Operations Manager in the technical knowledge, reporting and coordination within the following areas:
- Project work e.g., Hospitality focus, P1’s/P2’s, Focus reports.
- Productivity reporting
- Compliance reporting – PPM management
- Remote technical support – Trade impacting incidents etc
- Spend & Budget control
Be the technical expert for CANO/Hospitality matters liaising with internal & external customers to drive Divisional results.
Support the Division with absence cover for AMM’s on an ad-hoc basis.
Supporting the Division Operations Manager managing store escalations, supporting with communications with the ACM as a secondary line of contact.
Be line manager for the divisional allocated lighting team colleagues for holidays, absence and first line manager duties liaising with the National Small Works Manager.
All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation.
Key Accountabilities
Safety
- Always comply with the company Health and Safety Policy.
- Complete all mandatory online training and Evolve modules.
- Ensure that compliance documentation is always completed and up to date highlighting any concerns across Division to DOM
People
- To ensure company policies and practises are followed and delivered consistently.
- To ensure people performance is optimised.
- Attend / hold meetings with your line manager and direct reports to ensure effective cascade of all City communications and ways of working.
- Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments.
- Support the Divisional Operations Manager on all technical, people and FM process issues.
- Provide cover for the Area Maintenance Manager during times of absence, and meetings, if requested.
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Excellence
- Prioritise workload in line with divisional priorities to achieve agreed timescales and response times.
- Identify non-repairable faults in plant and machinery and promptly advise Divisional Operations/AMM’s of findings, with recommendations regarding suitable replacement.
- Advise Divisional Operations Manager of any repair and maintenance issues arising from CANO/Hospitality report to ensure supplier/technicians actions are recorded.
- Carry out surveys and complete reports as required by Divisional Operations Manager.
- Always represent the company in a professional manner and develop a good working relationship with City and customer employees
- Work with company and customer employees to ensure laid-down standards of quality are maintained at all times
- Monitor and report/update Mercury system including live job updates and resource availability
Integrity
- Ensure reports are produced in timely, professional & confidential manner
- Follow and support spend & budget control processes for the Division, ensuring that all costs are agreed, validated, and approved as required
- Communications to business & client is professional and accurate ensuring only relevant information cascaded
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Comply with any other reasonable request or instruction from the City management team
Financial Responsibility
This role is responsible for logging material spending and purchasing and supporting the Line Manager to ensure best value from 3rd party contractors
People Responsibility
The Divisional Maintenance Supervisor is responsible for the direct line management of the lighting team liaising with the National Small Works Manager, along with the responsibilities of a regional team in the absence of an AMM whilst covering on an ad-hoc basis.
Knowledge, Skills And Abilities
- NVQ Level 3/City and guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance.
- City and Guilds 18th edition
- 3 phase electrics and its applications
- Ability to advise/support on a wide range of electrical and mechanical equipment, e.g. commercial ovens, dishwashers, and microwaves
- Quality of repairs and maintenance
- Speed and efficiency of work within Excel, Word and other systems required
- Maintenance of the Health and Safety policy
- Client and City colleague relationships and feedback
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