Description

Strategic Leadership and Processing Growth

• Translate the COO’s enterprise Operations strategy into an integrated national Processing strategy, multi-year roadmap and prioritised execution portfolio.
• Design and continuously evolve the future-state Processing operating model, including decision rights, service architecture, capacity, footprint, technology, workforce and governance in collaboration with cross-functional leadership.
• Advise the COO and Stratco, on Processing trends, strategic trade-offs, emerging risks, investment priorities and opportunities affecting SBV’s broader cash ecosystem.
• Maintain a strategic view of national and international cash-processing developments and convert relevant insights into actionable operating-model decisions.
• Ensure the Processing portfolio contributes demonstrably to SBV’s growth, diversification, operational resilience and enterprise-value objectives.
• Lead strategic business cases for investment in automation, processing technology, and infrastructure improvements.
• Position Processing as a strategic enabler of SBV's Utility and Cash Ecosystem strategy.
• Foster collaboration across departments aligning and enhancing Processing plans with Logistics, Commercial, Technology, Finance, Risk, Security and HR best practice.

National Processing Performance and Service Integrity

• Optimize profitability of the Processing division, driving strategic synergies across the Operations division to enhance efficiency and financial performance.
• Develop medium- and long-term capacity plans to support forecasted increases in processing volumes.
• Foster a culture of strategic thinking by driving the adoption of business acumen within the Processing Management team ensuring data-driven decision-making and financial discipline.
• Define and manage Processing Product / service offering standards, product evolution and functional roadmap.
• Oversee Processing analytics/research, business case development, business requirements development, product development, software delivery lifecycle, and vendor management.
• Responsible for program management and overseeing all aspects of project delivery within the Processing channel.
• Be a key contributor and supporter of SBV’s Operational strategic initiatives including Cost efficiencies, Continuous improvement and Optimization.
• Share Best Practices to institutionalize knowledge of the Processing channel and leverage learnings across SBV and industry.
• Direct all activities to obtain and improve service quality bench marking and NPS across all Processing Solutions / products measured against industry standards for best practice identification.
• Build SBV’s understanding of the Processing competitive landscape in a multi-channel environment.
• Hold end-to-end accountability for the performance of SBV’s national Processing network against approved service, quality, productivity, safety, control and customer standards.
• Establish a nationally consistent Processing performance and standards-management system with clear standards, leading indicators, thresholds and intervention protocols.
• Govern Processing capacity, throughput, turnaround times, accuracy, balancing, customer crediting dependencies, service availability and exception resolution.
• Identify systemic underperformance and direct sustainable corrective action across sites and regions.
• Ensure national Processing delivery supports the integrity and continuity of the broader Operations value chain.
• Provide the COO (and Stratco where applicable) with an integrated view of Processing performance, constraints, root causes, recovery actions and forward-looking exposure enabled by decision intelligence data.

Customer, Commercial and Ecosystem Contribution and Stakeholder Management

• Own Processing’s contribution to the end-to-end customer proposition and ensure that Processing performance supports contractual, service and commercial commitments.
• Partner with Commercial, Technology and Operations leaders to shape viable Processing solutions, service standards and customer-value propositions that position SBV as the preferred Processing Partner.
• Own and maintain high-level stakeholder relationships, ensuring effective engagement, execution, and opportunity identification across but not limited to customers, unions, regulatory bodies and internal departments.
• Collaborate with cross-functional teams to drive synergies and operational improvements.
• Strengthen relationships with vendor to meet SBV’s cost, design and client experience requirements.
• Lead the development and entrenchment of the Processing customer value propositions, positioning SBV as the partner of choice through innovation and service differentiation.
• Lead activities to deliver best-in-class client experience within the Processing network in terms of innovation, functionality, technology, look and feel to ensure that SBV stays abreast or ideally ahead of its competition.
• Work closely with applicable stakeholders to drive and leverage of technology to create the visualization of vale add data from a single source of truth.
• Lead resolution of material Processing-related customer issues and ensure systemic causes are addressed.
• Provide Processing expertise to strategic customer, industry and regulatory engagements led or sponsored by the COO.
• Maintain fit-for-purpose operational relationships with relevant customers, vendors and partners within approved relationship mandates.
• Translate stakeholder feedback, NPS results and operational intelligence into measurable service improvements.
• Support the COO’s industry leadership by supplying credible Processing insights, evidence and implementation perspectives.
• Nurture a positive the labour climate by successfully building and maintain relationships within the Union Leadership structures, shop steward structures, informal influencers and bargaining Councils.