This role is ideal for someone who enjoys variety, takes pride in getting things right the first time, and can confidently manage multiple priorities while maintaining a positive, customer-focused approach.

What You’ll Be Doing

• Checking and approving Customer registrations.
• Checking customer requests and suitably booking these in for collection.
• Completing paperwork for the customer collections.
• Sharing the workload from joint email address.
• Complete Customer Asset Management, Rebates, and general reports in line with customer and business expectations.
• Input daily intake/checks into ITAD support system.
• Completing and sending the Customer Certificate of Disposal.
• Ensure the collection and rebate log is kept up to date in line with invoicing and orders.
• To communicate with customers as required by telephone, e-mail, or letter.
• Understand and achieve SLA’s.
• Deal with complaints swiftly - correct recording and escalation.
• Various Administrative support to the ITAD sales team and the ITAD Support team.
• Provide break, lunch time, holiday & sickness cover for reception (this is distributed across all sales admin).

What Good Looks Like

• Exceptional organization and attention to detail.
• Strong written and verbal communication skills.
• Minimal errors and credits.
• Meeting administrative KPIs and deadlines.
• Timely responses to customers and colleagues (within 2 hours).

What You’ll Bring

Essential:

• GCSE (or equivalent) in Maths and English.
• Experience managing an administrative workload to tight deadlines.
• Confident handling Excel reports and data.
• Excellent communication skills.
• A proactive, flexible, “can-do” attitude.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and manage multiple customers.
• Competent Microsoft Excel user.

Desired:

• NVQ in Business Administration.
• Experience within managed services or IT administration.
• Understanding of managed service environments.
• Experience using Microsoft Dynamics (CRM).
• Knowledge of the IT industry.

Who You Are

• Passionate about delivering excellent service.
• A team player who builds strong working relationships.
• Someone with a growth mindset, eager to learn and develop.
• Customer-focused, consistent, and reliable.
• Driven to achieve results and maintain high standards.
• Self-motivated and committed to accuracy in everything you do.

Our Values

At Converge UK, we are guided by four core values:

• Empowering Our People – We trust, respect, invest in, and care for our team.
• Sustainability & Community at Heart – We act with purpose to create meaningful impact.
• Customer-Centric Excellence – Our customers’ success drives everything we do.
• Partnerships Built on Trust – We collaborate with partners to deliver sustainable, innovative IT solutions.

We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.

This document contains content generated with the assistance of AI. All outputs have been reviewed and validated by the author.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that supports this approach.

To discuss any reasonable adjustment or request a paper-based application form as an alternative, please contact People Operations on 08448 22 11 22 or alternatively email people.operationsUK@convergetp.co.uk

Agencies need not apply.