University of Salford
Doctoral School Support Officer
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Opportunity Overview
Reporting to the Doctoral School Manager, the post-holder will provide high quality, customer-centric support in relation to PGR operational activity. This will involve delivering and supporting activities across the entire student lifecycle from admissions, student support to examinations.
There will be a strong drive to create a culture of continuous improvement, and you will be expected to proactively identify and participate in the development and embedding of new initiatives designed to improve service or success rates.
If you would like more information before you apply or discuss your personal circumstances, please contact Tracie Harrington-Lord, Doctoral School Manager Research & Knowledge Exchange at t.harrington-lord@salford.ac.uk
Within your cover letter/personal statement, you must address how you meet the criteria listed in the person specification (no more than one page of A4).
Key Responsibilities
- Ensure SkillsForge PGR management platform is embedded into business as usual across the University and by all users.
- To support the delivery of greater efficiency to provide highest client satisfaction. Identify patterns and problem areas, and recommend and/or implement effective solutions to increase efficiency, through employing process improvement methodologies and the application of innovative thinking.
- Providing supervision and immediate support on issues raised by junior staff and filtering problems referred to senior management.
- Perform, analysis and evaluation of data, highlighting issues for further investigation and preparing reports to inform decision making.
- Undertaking long and short-term projects within the area of specialism, or contributing to large, strategic-wide project teams.
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About the School or About the Department
Our Research and Knowledge Exchange team provide support for our colleagues in pursuit of research and enterprise activity, growth in research and enterprise income, and performance in the REF and KEF. Our delivery supports our ambitions to grow industry engagement and income, enhance the student experience, develop world-class research, produce real-world impact, and develop a vibrant community of high-quality researchers and enterprising staff. The team works to support the development of a pervasive research and enterprise culture, through an environment of continuous improvement and excellent customer service, enhancing our industry collaboration activities and driving enterprise, research and growth.
What's in it for you?
- Competitive salary and excellent pension scheme
- An impressive 32 days leave, plus bank holidays, additional time off at Christmas, and the opportunity to buy even more!
- Flexible working - we support a culture of flexible and agile working to help you find the right balance
- Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential
- Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives
- The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts
- Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities including discounted gym memberships
- Sustainable Salford - we have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.
- Greater Manchester - live and work in one of the most vibrant regions in the UK, a hot spot of digital innovation, excellent schools and colleges, and with affordable city, suburban and rural living options to suit a wide range of lifestyles
- Our Peel Park campus is unique with lots of green spaces and great transport links including Salford Crescent train station means we're easy to get to
- Our MediaCity campus is at the heart of a world-renowned digital and media hub
- Team Salford - join us here in Salford and be part of one of the UK's fastest-growing universities
- A rewarding career - where everything you do will make a difference. To our students, our local community, and the world around you
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