Key Responsibilities

Document Control & Project Administration

• Set up and maintain project folders and document structures on Microsoft SharePoint at the commencement of each project.
• Manage project documentation throughout the project lifecycle, ensuring information is correctly named, filed, maintained, and easily accessible.
• Maintain accurate registers for drawings, specifications, reports, correspondence, technical information, and other key project documentation.
• Ensure the latest versions of drawings and project information are available to the relevant members of the project and site teams.
• Maintain effective document revision control and ensure superseded documentation is appropriately archived.
• Monitor project documentation to ensure required records are being produced and retained by the Delivery Team.
• Produce a weekly Quality Assurance / Document Control Checklist, highlighting outstanding or missing project information and escalating this to the appropriate Project Manager where necessary.
• Work proactively with Project Managers, Site Managers, and the wider Delivery Team to obtain outstanding project documentation.
• Maintain records of significant project correspondence and ensure relevant emails and communications are appropriately retained within the project file.
• Assist Project Managers with issuing and recording project correspondence.
• Support the administration of project meetings, including preparing information, recording actions, and maintaining associated documentation where required.

Resident Liaison

• Act as a professional and approachable first point of contact for residents and building occupants affected by our works.
• Develop positive relationships with residents and ensure communication reflects A S Ramsay's service-first approach.
• Produce and distribute resident communications, including letters, notices, newsletters, and project updates.
• Communicate upcoming works, access requirements, programme information, and potential disruption clearly and professionally.
• Liaise with residents to arrange access to individual properties for surveys, inspections, and construction works.
• Maintain accurate records of appointments, access arrangements, and resident communications.
• Maintain a Resident Liaison Log, ensuring enquiries, concerns, complaints, and actions are accurately recorded and followed through to resolution.
• Work closely with Project and Site Managers to ensure resident enquiries are responded to promptly and accurately.
• Escalate complaints, safeguarding concerns, or sensitive resident matters to the appropriate manager when required.
• Attend resident meetings, consultations, and project meetings where required.
• Assist with communicating changes to programmes or works that may impact residents.

Benefits

• Competitive salary dependent on experience.
• Company pension.
• 23 days annual leave + bank holidays.
• Private Healthcare Insurance BUPA after probation period.
• Ongoing training and professional development.
• Opportunity to work on prestigious fire safety and refurbishment projects.
• Supportive, growing team with opportunities for progression.

Company Values

A.S. Ramsay is proud to promote diversity, equality, and inclusion across our business. We are committed to creating a respectful and supportive environment where everyone feels valued, has equal opportunities, and can reach their full potential.