UST
Document Management Specialist
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iManage DMS Subject Matter Expert (SME)
Location: London (Hybrid)
Experience: Senior/SME Level
Industry Experience: Legal, Financial Services, or other document-intensive environments preferred.
We are seeking an experienced iManage Document Management System (DMS) SME to provide technical leadership across iManage migration, administration, support, and platform optimization initiatives.
Key Responsibilities
- Lead end-to-end iManage document migration activities, including discovery, planning, execution, validation, reconciliation, and business sign-off.
- Assess and manage iManage environments covering workspaces, libraries, metadata, taxonomy, permissions, and document structures.
- Define migration strategies, resolve complex technical issues, and ensure migration quality and compliance.
- Perform hands-on iManage administration and configuration, including workspace management, metadata governance, taxonomy, and user access controls.
- Troubleshoot and resolve complex platform, integration, and performance-related issues.
- Collaborate with business, engineering, infrastructure, security, vendors, and support teams to deliver successful migration and BAU outcomes.
- Develop technical documentation, runbooks, playbooks, and support procedures.
- Drive knowledge transfer initiatives and build internal iManage capability, reducing dependency on external vendors.
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Required Skills & Experience
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- Strong hands-on experience with iManage DMS administration and configuration.
- Proven experience leading document management system (DMS) migration projects.
- Expertise in workspaces, libraries, metadata, taxonomy, document classes, and permissions.
- Experience with migration mapping, validation, reconciliation, and exception management.
- Ability to independently troubleshoot complex iManage and DMS issues.
- Strong stakeholder management skills with experience working across technical and business teams.
- Experience creating technical documentation, operational playbooks, and training internal support teams.
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