Williams Lea
Document Production Associate
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Document Production Associate
Salary: £27,000 plus 10% shift allowance (total £29,700) per annum, plus company benefits
Location: Leeds, LS10 1AB
Contract: Full Time, Permanent
Shifts: 40 hours per week, Monday – Friday, 3pm until midnight with 1 hour unpaid lunch break
Work model: Fully onsite
Williams Lea seeks a Document Production Associate to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms, and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of Role
We are seeking a dedicated Document Production Associate to join our ODC team, supporting the delivery of document production services for a global law firm.
The Document Production Associate is responsible for producing, formatting, editing, and quality-checking a wide range of legal and business documents to agreed client standards and service levels. Working closely with colleagues and stakeholders, the role requires excellent attention to detail, strong technical skills, and a commitment to delivering accurate, professional, and timely work.
The successful candidate will be comfortable managing multiple priorities, responding to changing business demands, and maintaining high standards of quality and client service. This role provides an opportunity to work within a collaborative team environment while developing expertise in document production and legal support services.
Key Responsibilities
- Utilise appropriate logs and/or tracking software for all document production work
- Thoroughly assess job request and ensure appropriate completion of job tasks throughout the task lifecycle
- Perform work in document production, proofreading, intake, and workflow coordination functions, as needed
- Use established procedures, standards, and formats to edit, proof, convert, create, transcribe, or otherwise complete document production requests to client satisfaction
- Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- Communicate with team members, lead, supervisor, or client on job or deadline concerns
- Meet contracted deadlines for service delivery to our clients
- Troubleshoot basic software or hardware problems
- Help to foster a proactive environment of continuous service enhancement and relationship building with the client
- Perform quality assurance on work, as requested
- Adhere to Williams Lea policies, in addition to client policies
- Use equipment and supplies in a cost-efficient manner
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Personal Attributes
- Minimum 1 year document production experience, preferably in a legal, banking, or large corporate environment
- Skilled in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
- Familiar with other software programs for editing and/or creating documents
- Strong attention to detail; able to work on multiple projects simultaneously
- Must have good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Able to exercise good judgment to make decisions that conform to business needs and policy
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Ability to maintain professional composure when working with immediate deadlines
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast-paced environment
- Ability to communicate professionally both verbally and in writing
- Must be self-motivated with a positive attitude
- Proven customer service skills are required in order to create, maintain, and enhance customer relationships
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Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part-time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops, and computers, or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging, and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality, and ethnic or national origins), religion or belief, sex, or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness, and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
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